What will you be doing?

• Leadership and Strategy:
• Develop and execute the strategic vision for the project management practice, aligning with the company’s overall goals and objectives.
• Lead, inspire, and mentor a team of project managers to deliver exceptional results and drive continuous improvement in project management practices.
• Identify and implement best practices, methodologies, and tools to optimize project management efficiency, effectiveness, and scalability.
• Work collaboratively with the Global Services leadership team to drive industry best professional services practices and operational efficiency and effectiveness throughout the entire delivery organization. 


• Customer Engagement and Relationship Management:
• Collaborate closely with sales, account management, and delivery teams to understand customer needs and expectations and develop tailored project management solutions to meet those requirements.
• Build and maintain strong relationships with enterprise customers, serving as a trusted advisor and ensuring alignment between project deliverables and customer objectives.
• Proactively identify opportunities to enhance customer satisfaction, address issues, and drive value-added services to exceed customer expectations.


• Project Delivery Excellence:
• Oversee the end-to-end delivery of projects, from initiation to closure, ensuring adherence to project scope, schedule, budget, and quality standards.
• Establish robust project management processes, governance structures, and performance metrics to monitor project progress and mitigate risks.
• Collaborate with cross-functional teams to resolve project issues, escalate concerns as needed, and drive timely resolution to meet project objectives.
• Design and implement effective tools to measure project performance.


• Business Growth and Performance:
• Drive business growth through effective project management practices, ensuring profitable project delivery and maximizing customer satisfaction and retention.
• Partner with sales and account management teams to identify new project opportunities, develop project proposals, and contribute to the sales process as a subject matter expert.
• Analyze project performance metrics, financial data, and customer feedback to identify areas for improvement and implement corrective actions to optimize project outcomes.
• Works with the offerings team to help streamline and implement new offerings into ‘production’ by maintaining certain key standards while allowing for the constant evolution of our services.


• Process Improvement:
• Standardize management and measurement practices and internal reporting of delivery-related Key Performance Indicators in order to achieve optimal levels of management oversight and accountability. 
• Develop a plan to use time and situational appropriate AI to improve delivery performance. Work with peers to gain support and resources to implement. 
• Improves and assists in designing appropriate resource management processes and systems. 
• Create and manage Project Management department budget, as well as work with IT to develop the tooling and support budget for the business. 
• Assist in streamlining and improving department forecasting processes and accuracy. 

What do we need from you?

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field; Master’s degree preferred.
• At-scale Professional Services experience. 
• 10+ years proven experience in a leadership role overseeing project management functions within the IT services industry, with a focus on enterprise customers.
• Experience with off-shore/near-shore mixed-delivery teams.
• Extensive knowledge of project management methodologies, tools, and best practices, including Agile, Waterfall, and hybrid approaches.
• Enterprise tooling knowledge is required, as well as design and architecture capabilities.
• Demonstrated analytical competency, detail-oriented, collaborative, and an agent of change. 
• Strong business acumen with the ability to develop and execute strategic plans, drive business growth, and manage budgets effectively.
• Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels and across multiple time zones.
• PMP or other relevant project management certifications preferred.
• Ability to work across multiple teams and collaborate outside of direct reporting lines will be critical.  Gathering feedback and reaching consensus / alignment on various initiatives will be important to achieve the necessary levels of success in this role.  
• In depth understanding of corporate KPIs and factors influencing these KPIs.

What will you get in return?

• Love your career: Competitive total rewards package with an annual bonus
• Love your development: Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend conferences, become certified, whatever you like!
• Love your work/life balance: Why commute 5 days per week? Work remotely from your home and out of our offices, there’s no daily travel requirement!
• Love your workspace: We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment!  
• Love your community: Blog during work hours; take a day off and volunteer for your favorite charity.