IT Senior Manager

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

We are seeking an experienced and strategic Senior Manager to lead strategic corporate initiative. The ideal candidate will have extensive experience in customer service best practices and related IT processes and solutions, strong problem-solving skills, and a collaborative approach to work. This role requires effective communication, documentation, and presentation skills, as well as the ability to manage and engage with stakeholders to ensure successful outcomes.

Key Responsibilities:

• Lead other IT professionals, providing guidance and support to ensure successful outcomes.
• Utilize extensive experience in customer service best practices and related IT processes and solutions to drive strategic initiatives to solve complex problems.
• Communicate effectively with team members and stakeholders.
• Collaborate with various teams and stakeholders to ensure successful project outcomes.
• Create comprehensive and insightful documents and presentations to support strategic initatives.
• Demonstrate personal attributes such as creativity and passion for continuous improvement.
• Drive IT programs and projects, ensuring timely delivery and alignment with business objectives.
• Engage in strategic planning and execution to enhance business solutions and customer engagement.

• Bachelor’s degree or equivalent combination of education and experience.
• Over 10 years of experience in CRM, customer service best practices and related IT processes.
• Include at least years in a management role
• Proven problem-solving skills and strategic thinking abilities.
• Strong leadership and team management skills.
• Excellent communication and documentation skills.
• Collaborative approach to work and ability to engage with stakeholders.
• Personal attributes that reflect creativity and passion for continuous improvement.
• Experience in managing IT programs and projects.

**** This is an in-office position, requiring attendance from Monday to Thursday, with remote work on Fridays.

WHAT WE OFFER

At Lennox, our greatest assets are our employees, and we are committed to providing limitless opportunities for growth and development of all, largely promoting from within the organization. This position is ideal for anyone looking for a diverse working environment with long term growth possibilities.  

• Competitive base salary
• Excellent medical plans designed to support healthy lifestyles
• Mental and financial health programs
• Outstanding 401K with company matching and 1-year bonus
• Employee Stock Purchase Program
• Community involvement opportunities
• Robust Employee Assistance Program
• And much, much more!

WE VALUE DIVERSITY

Here at Lennox, we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.

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