Incident Manager

Job Description

• Coordinating the cooperation between departments and providers in all operational matters with a focus on incident management
• Designing, managing, monitoring and orchestrating incident operations processes – including across multiple departments
• Establishing and following up on quality improvement measures (service improvement process, CIP)
• Manager on duty in the event of serious disruptions (major incident process) as well as sustainable error correction and management of the necessary measures within the framework of root cause analyses
• Targeted communication and reports to management

Qualifications

• Successful completion of a technical degree or comparable further training
• Knowledge of IT production and IT operations in a bank and familiarity with ITIL standards, ideally proven by ITIL certificates
• Strong agile mindset and willingness to work cooperatively, including in interdisciplinary teams
• Customer, solution and service orientation paired with conceptual, analytical and communication skills
• Willingness to participate in on-call duty to quickly resolve disruptions within the scope of the role
• Very good written and spoken German and English

Additional Information

• Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
• Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
• Work from our centrally located offices in the heart of Munich or Berlin, nestled in lively neighborhoods filled with vibrant restaurants, cozy cafés, and a wide range of convenient amenities 
• Be productive with the latest hardware and tools
• Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget 
• Learn and experience German culture first hand by joining our free German language classes
• International relocation support is provided if required 
• Opportunity to work from abroad
• Benefit from an attractive compensation package and from the company pension scheme
• Monthly contribution of 50% for the ‘Deutschland Jobticket’
• Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker
• Enjoy flexible and discounted sports activities with Urban Sports Club