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Contact Center Security Monitoring Specialist
Starting at $20/hr, On-Site
Confirmed live in the last 24 hours
Locations
Richmond, VA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • High School Diploma or equivalent
  • Ability to pass multiple state licensing background checks and monitoring related exams
  • 6 months to 12 months of prior monitoring experience is preferred
  • Proficiency in basic computer programs, including Microsoft Office and Excel
  • The ability to maintain self composure while providing a level of comfort and assurance during high intense emergency situations
  • The ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
  • Strong work ethic and the drive to contribute to company goals
  • Ability to prioritize in a fast-paced environment and excellent time management skills
  • Ability to multitask with different, and sometimes conflicting, events happening at the same time
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Proven record of outstanding attendance and timeliness in a structured environment
  • Ability to be 100% onsite
  • Proof of Vaccination and Booster
  • Ability to pass multiple state licensing background checks and monitoring related exams
Responsibilities
  • Provide top-tier monitoring support to all customers with a goal of every home secure
  • Receive and respond to multiple emergency and non-emergency alarms calls from customers and authority agencies
  • Ask questions to interpret, analyze and anticipate the caller's situation to resolve problems, provide information, dispatch emergency services, or refer callers to other point of contacts
  • Enter clear and concise data in computer system database to maintain logs and records of calls, activities and other account information
  • Dispatch and coordinate the responses of public safety agencies according to company standard operating procedures
  • Stay abreast of company policy changes and updates with training material within the dispatcher role
  • Obtain multiple state regulatory licensing during the new hire training program and participate in all required renewal training to maintain multiple state regulatory licenses
SimpliSafe

501-1,000 employees

Home security company
Company Overview
Simplisafe wants to make home security accessible to everyone
Benefits
  • Health Insurance - A comprehensive plan provides peace of mind for you and your family.
  • Employee assistance program - Help through the difficult situations that come up at work and at home.
  • Tuition reimbursement - We want you to keep learning, so we’ll cover part of your tuition.
  • 401(k) - Saving for your future in the present.
  • Unlimited vacation - Exempt employees take the time when you need it or want it. We mean it.
  • Life and disability insurance - Coverage for when you need it most.
Company Core Values
  • Customer obsessed
  • Aim High
  • No Ego
  • One Team
  • Life As We Climb
  • Lean & Nimble