Patient Navigator

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The Department of Surgery has an exciting opportunity for a Patient Navigator (H) position. The incumbent facilitates patients’ ability to obtain services by identifying barriers to care, coordinating the development of treatment plans, and monitoring the implementation and follow-up of services ordered by caregivers.

CORE JOB FUNCTIONS                                                                                           

• Conducts patient evaluations to obtain information necessary for the development of an effective treatment plan.

• Ensures patients have access to insurance and social service programs for which they are eligible.

• Provides patient reminders of upcoming appointments and acts as liaison between patients and providers.

• Identifies and resolves real or perceived barriers to care.

• Educates and counsels patients on issues related to their health and life situations.

• Maintains current knowledge of community health, welfare resources, and any other programs available to patients.

• Handle patient communications and contact healthcare facilities for medical records.

• Address care gaps with the nurse navigator.

• Prepares, tracks, and processes medical records and pathology specimens. Reviews and file medical records for completeness; use tracking systems for accurate documentation.

• Provides administrative support to the department by answering phones, address inquiries, and direct calls or take messages, Copy, fax, emailing, and mailing records while ensuring confidentiality.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                        

• High School diploma or equivalent required

• Minimum 1 year of relevant work experience

DEPARTMENT ADDENDUM

Department Specific Functions

The Patient Navigator is responsible for supporting patients referred to Cardiac, Thoracic, and Vascular Surgery services. This role focuses on conducting outbound calls to patients with active internal and external referrals, ensuring timely follow-up, appointment coordination, and connection to the appropriate surgical teams. The Patient Navigator serves as a key liaison between patients, referring providers, and clinic staff to enhance access, streamline scheduling, and promote a positive patient experience.

Key Responsibilities:

• Conduct outbound calls to patients with active referrals for surgical services.

• Educate patients on next steps, required documentation, and scheduling options.

• Coordinate with referring providers, clinical staff, and scheduling teams to facilitate timely appointments.

• Track referral status, follow up with patients who have not scheduled, and document all communication accurately.

• Provide patients with information regarding services, directions, and resources to reduce barriers to care.

• Assist in addressing patient concerns, escalating clinical questions to appropriate staff.

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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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