Operating System Infrastructure Support Specialist

About the Role

We’re looking for an OS 2200 Infrastructure Support Specialist to join our team, providing systems support for a major manufacturing client's data center. Their Unisys 2200 systems are mission-critical to their core manufacturing business.

This role offers an opportunity to work with time-tested enterprise systems and contribute to ongoing modernization efforts.

Responsibilities:

• Help a team of specialists provide on-call response and support for the client's Unisys 2200 systems environment.
  • We’ve got a flexible rotation schedule to ensure coverage while keeping our team happy.
• Use standard Unisys and the client’s custom logging utilities to monitor system “health.”
• Triage and assess incidents, distinguishing between hardware defects, systems software issues, including 3rd party product, and application anomalies. Perform root cause analysis on serious incidents.
• Follow and execute against customer-defined policies for incident escalation, change control, testing, and promotion into production.
• Respond to emergency alerts, restoring normal operations promptly.
• Perform monitoring of mainframe databases to ensure data integrity.
• Coordinate with other stakeholders: application programmers, support staff on other connected systems, Unisys, and 3rd party software providers.
• Prepare and submit trouble reports to Unisys and 3rd party vendors as appropriate.
• Implement approved corrections and coordinate with change control procedures for timely remedy installation.
• Provide periodic reports to management about system performance, any anomalies, and plans for risk mitigation and/or remediation.

Required Skills and Experience

We’re looking for someone with 3+ years of experience in OS 2200 systems support, ideally with prior experience as a system programmer. Greater length and depth of experience is welcome and highly desirable.

Must haves 

• Overall understanding of the entire Unisys 2200 ecosystem, operating system, utilities, database, communications, transaction processing, 3rd party products, and applications development techniques
• Experience in booting OS 2200
• Experience in installing 3rd party products onto 2200 systems. Familiarity with COMUS, SOLAR
• Experience with Unisys OS 2200 executive control language (ECL)
• Experience in obtaining and interpreting diagnostic data: operating system dumps, logging, and tracing in various components
• Exposure to security on OS 2200
• Strong skills in triage for incidents, especially in differentiating hardware vs OS, vs 3rd party products, vs application programs
• Ability to thrive under pressure to help remedy time-sensitive mission-critical issues 
• Great written and verbal communication skills, adapting communication styles to the audience

Nice-to-haves 

• Facility in reading and analyzing MASM (Unisys assembler) is highly desirable
• Prior experience as a 2200 system console operator is highly desirable
• Ability to troubleshoot integration points with diverse external systems, such as VAX Shop Floor, Oracle ERP, Unix, Web/Java, and Windows platforms
• Familiarity with the progression of Unisys’ OS 2200 ClearPath operating system over the last 3 – 4 system base releases is helpful
• Experience with the STAR-1100 tape management system and with virtual tape is desirable

At.Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

What We Offer

.Monks has provided a compensation range that represents its good faith estimate of what Media.Monks may pay for the position at the time of posting. .Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

LOCATION: UNITED STATES, REMOTE

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Salary Range: 105000 - 135000 USD