Full-Time
Store Operations Manager
In Common With
Compensation Overview
$90k - $110k/yr
No H1B Sponsorship
New York, NY, USA
In Person
On-site role based in Tribeca, New York; 40 hours/week in studio hours.
Category
 Operations & Logistics (1) |
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Required Skills
Inventory Management
Requirements
- 5–7 years of experience in operations, inventory, logistics, showroom, or retail roles, ideally in lighting, furniture, interiors, or high-end retail, including showroom or design-focused retail management.
- Experience with freight coordination, white-glove delivery, installations, and damage claims management
- Experience working with designers, founders, or cross-functional creative teams in fast-paced environments
- Familiarity with vendor management, purchase orders, and procurement workflows
- Advanced proficiency with inventory management and ecommerce systems (e.g., Shopify or similar platforms)
- Familiarity with Google Workspace
- Proven ability to manage end-to-end inventory workflows, including procurement coordination, international shipping/customs, tracking, documentation, SKU creation, and product lifecycle management
- Strong ability to manage multiple operational workstreams simultaneously with high attention to detail
- Experience maintaining accurate inventory records across systems, ensuring consistency in SKUs, product data, and stock location tracking
- Strong written and verbal communication skills with ability to coordinate across internal teams and external vendors
- Ability to work on-site and support showroom operations, including floor resets, inventory handling, installations, and space upkeep
- Must be qualified to work in the United States without current or future employer sponsorship.
Responsibilities
- Manage the full vintage pipeline from procurement through restoration, photography, pricing, and floor placement.
- Maintain active communication with dealers and vendors; surface options to Co-Founder for sourcing decisions and execute on approved purchases.
- Facilitate restoration end-to-end, including vendor selection, material sourcing, and coordination of completion and delivery back to the floor. Collaborate with the Product Design team as required.
- Coordinate product selection and preparation for photography shoots, supplying all necessary details to facilitate the production of tear sheets and sales documentation, and ensuring all materials are received on schedule.
- Document and maintain condition reports for all vintage pieces, including on arrival, following events, on a monthly basis, and prior to client release.
- Communicate new arrivals and incoming inventory to the sales team on a regular cadence, enabling proactive outreach and planning.
- Maintain a sellable inventory buffer so replacements are always ready before they are needed.
- Maintain an accurate inventory list for all vintage items, ensuring records reflect current stock, location, and status.
- Input and maintain product data, ensuring accuracy across pricing key product information across all inventory
- Create and maintain SKUs for all incoming vintage pieces, ensuring accurate categorization and consistency across systems.
- Plan, manage, and execute all Quarters floor resets, including planning, vendor coordination, and execution.
- Coordinate internal team, external vendors and support teams for events, floor resets, cleaning services, waste management, and other operational space needs.
- Maintain the Maintenance Log and address facilities issues in a timely manner, acknowledging concerns within agreed upon SLA timelines and ensuring resolution without burdening senior staff.
- Oversee the maintenance, removal, repair, and replacement of showroom inventory, including vintage and new furniture, lighting, and display objects, addressing wear-and-tear and restoration needs across materials such as wood and fabric.
- Lead and manage special projects related to the Quarters space, including renovations and one-time buildouts, coordinating contractors, timelines, and deliverables end-to-end.
- Serve as the on-site operational point of contact for the Quarters team daily.
- Source and reorder retail products for the Quarters floor.
- Actively identify new product opportunities based on sales analysis, inventory performance, and sales team feedback.
- Manage vendor relationships, including communication, invoicing, and delivery coordination.
- Issue and manage purchase orders, ensuring accuracy and timely follow-up through to delivery.
- Input and maintain product listings in Shopify, ensuring accuracy across descriptions, photography, pricing, and inventory.
- Create and maintain SKUs for all new retail products, ensuring accurate categorization and consistency across systems.
- Procure and reorder product as needed, tracking all vendor orders and deliveries, and keeping the Store Manager informed on order status.
- Own all inbound and outbound logistics for Quarters, including vintage procurement pickups, freight coordination, shipment scheduling, internal transfers, and customs releases.
- Manage inbound damage claims with vendors and freight partners, owning the process from documentation through resolution.
- Negotiate rates and terms with freight carriers and logistics vendors to ensure cost-effective and reliable service.
- Coordinate white glove and installation delivery for client orders, ensuring a seamless experience from sale to delivery.
Desired Qualifications
- Detail-oriented with excellent organizational and communication skills
- Motivated by collaboration, problem-solving, and creating order from complexity
- Comfortable working independently in a fast-paced, high-growth environment
- Eager to contribute to a team culture that values kindness, accountability, and curiosity
- A genuinely empathetic group. We have a non-negotiable no jerks policy. Being nice is free.
- Willingness to roll up your sleeves to get things done
- Able to learn new skills quickly in a fast-paced environment