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Sr Tech Support Engineer
Posted on 8/19/2022
INACTIVE
Locations
Remote in USA • Atlanta, GA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Data Analysis
JavaScript
Java
Requirements
  • 4+ years Technical Support experience
  • Ability to troubleshoot difficult technical issues with ease and complexity
  • Ability to read basic Java/JavaScript code
  • Ability to explain solutions to complex technical problems
  • Personal commitment to quality and customer service
Responsibilities
  • Manage and resolve challenging issues for ServiceNow partners and customers
  • Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform
  • Gain an understanding of the ServiceNow platform and all core functionality
  • Analyze data with a view to isolate the potential cause of the issue
  • Involve others to accomplish personal and group goals
ServiceNow

10,001+ employees

Digital workflows
Company Overview
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations.