Operations Manager

STAFF MANAGEMENT

• Interview, hire, train, manage, evaluate performance, and facilitate growth opportunities for all ops staff 
• Schedule staff via organized, economical, and efficient staffing systems.
• Manage with positivity, flexibility, and a growth mindset.
• Maintain employee motivation and job satisfaction via dynamic leadership and support.
• This position is responsible for coaching, mentoring and actively leading the operations team in the BP customer service vision and values.
• Communicate with staff to understand the real-time needs of the facility.
• Maintain discipline, quality, and professionalism among staff.
• Empower, enable, and assist the Operations Supervisors in overseeing all floor activities Communicate with management and staff, as needed, to ensure operational quality and consistency across gym offerings. 
• Create efficient systems to intake, communicate, and lead the incident reporting process.
• Interview and onboard new operations staff as needed. Assist the accounting department with payroll and keeping HR systems up to date.

FACILITY MANAGEMENT

• Work with the Facility Manager to maintain a clean, organized, and efficient facility. 
• Shift Supervisors will be safety leads on the floor. 
• Ensure that facilities and equipment remain clean, functioning, and high quality.
• Quickly communicate/coordinate re: facility repairs and needs.  
• Ensure all facility supplies are in stock; including cleaning and member supplies.
• Coordinate with the Facility Manager.

RETAIL MANAGEMENT

• Maintain retail vision, stocking levels, and inventory replenishment processes 
• Ensure that all Operations Specialists maintain retail stocking and presentation. 
• Maintain organized, clean, and thoughtfully-arranged retail and lobby areas.  
• Create, maintain and ensure training on retail inventory and POS processes and incorporate RGP software.
• Conduct monthly physical inventories to provide to accounting and monitor retail loss prevention. 
• Create retail-specific brand events and offer learning experiences for the operations team.

OTHER DUTIES

• Serve as Operations Specialist, or other roles as needed.
• Daily Operations Management Responsibilities. 
• Oversee the financial and labor hours budgets for the Operations department.
• Lead weekly meetings with the supervisor team.
• Attend the management team meetings.
• Be proactive in professional development and work with the GM on continual leadership development bi-weekly.
• Work with GM to organize and staff BP events, and work with the Marketing Team as promotions occur. 

General Responsibilities of Managers

• Practice and support risk management.
• Act as Incident Commander in an emergency in the building.
• Ensure all programs have sufficient emergency support through systems and notification sequences.
• Maximize loss prevention.

REQUIREMENTS

• 2+ years management experience working with a team of 15+ staff members.
•  Additional leadership experience is helpful.
• Retail experience and proficiency in RGP is helpful.
•  Proficiency in Google and Microsoft Office suites
• A basic understanding of accounting principles