INACTIVE
Full-Time
IT Support Specialist JB-6503
Semiconductor supplier
Hardware
Junior, Mid, Senior
Austin, TX, USA
Required Skills
Communications
Requirements
- Excellent customer care skills with a “delight the customer” mentality
- Good social, communication and organizational skills
- A knack for problem solving with the ability to maintain composure and focus while solving problems
- Experience in resolving PC hardware issues on Intel platforms
- Experience using and supporting Microsoft Windows 7, 10 and 11
- Experience using and supporting Apple Macintosh, Mac OS and iOS
- Experience using and supporting Microsoft Office 365
- Experience in a corporate IT support environment
- Strong analytical, troubleshooting, problem-solving and performance tuning skills
- Ability to work in a team environment and also complete tasks independently with minimal supervision
- Strong drive for career growth, professional development and mastering new technologies
Responsibilities
- Provide Tier 1 & 2 IT support to our end users
- Respond to requests for technical assistance in person, via phone and electronically
- Provide end users a predictable, attentive connection with the Technology Services team
- Appropriately manage expectations with end users by setting reasonable deadlines
- Ensure that tickets are resolved in a timely manner and clearly document support activity in each ticket
- Diagnose and resolve technical hardware and software issues
- Research questions using available information resources
- Redirect problems to appropriate resources or escalate situations requiring urgent attention
- Know the latest technology and associated changes and/or updates
- Follow existing policies and procedures; update as necessary
- Maintain internal FAQ / KB articles
- Working on a rotation system to assist with new hire setup and onboarding
- Provide after hours on call support - on average 1 week every 2 months
Cirrus Logic is committed to creating a responsible, sustainable business environment for the global communities where they work and live. Delivering innovative signal processing products that exceed their customers' expectations for quality and delivery.
Company Stage
N/A
Total Funding
$382.5M
Headquarters
Austin, Texas
Founded
1984
Growth & Insights
Headcount
6 month growth
↑ 1%1 year growth
↑ 3%2 year growth
↑ 9%Benefits
Health Insurance
401(k)
Paid Time Off
Monthly Concerts
Weekly Happy Hours
Festival Tickets
On-Site Med Clinic
Community Events
INACTIVE