IT Support Specialist JB-6503
Posted on 3/20/2023
Cirrus Logic

1,001-5,000 employees

Semiconductor supplier
Company Overview
Cirrus Logic is committed to creating a responsible, sustainable business environment for the global communities where they work and live. Delivering innovative signal processing products that exceed their customers' expectations for quality and delivery.
Austin, TX, USA
Experience Level
Desired Skills
  • Excellent customer care skills with a “delight the customer” mentality
  • Good social, communication and organizational skills
  • A knack for problem solving with the ability to maintain composure and focus while solving problems
  • Experience in resolving PC hardware issues on Intel platforms
  • Experience using and supporting Microsoft Windows 7, 10 and 11
  • Experience using and supporting Apple Macintosh, Mac OS and iOS
  • Experience using and supporting Microsoft Office 365
  • Experience in a corporate IT support environment
  • Strong analytical, troubleshooting, problem-solving and performance tuning skills
  • Ability to work in a team environment and also complete tasks independently with minimal supervision
  • Strong drive for career growth, professional development and mastering new technologies
  • Provide Tier 1 & 2 IT support to our end users
  • Respond to requests for technical assistance in person, via phone and electronically
  • Provide end users a predictable, attentive connection with the Technology Services team
  • Appropriately manage expectations with end users by setting reasonable deadlines
  • Ensure that tickets are resolved in a timely manner and clearly document support activity in each ticket
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Redirect problems to appropriate resources or escalate situations requiring urgent attention
  • Know the latest technology and associated changes and/or updates
  • Follow existing policies and procedures; update as necessary
  • Maintain internal FAQ / KB articles
  • Working on a rotation system to assist with new hire setup and onboarding
  • Provide after hours on call support - on average 1 week every 2 months