Manager – Gas Service

Basic Purpose

Manages the daily activities of field operations personnel including gas serviceman for the gas delivery business unit.  Oversees the operations and maintenance of above ground gas distribution facilities near the customer to include meters, regulators, associated piping for both normal and emergency situations while ensuring safe and reliable service to our customers.

Essential Education, Skills, and Environment
Education and Work Experience

Bachelor’s Degree in a related area plus five (5) years of related work experience.  Candidates who do not possess a bachelor’s degree must have a minimum of 9 years of related experience.

Specialized Knowledge and Skills

Demonstrated knowledge of:

gas distribution system operation, maintenance and construction standards and practices

DOT regulations governing gas distribution systems, company construction practices and standards, as well as federal, state and local codes, orders and rules that apply to gas metering and regulation

Company’s collective bargaining agreement.

Demonstrated skills such as:

Planning, time management, communication, decision-making, organization, and interpersonal skills.

Equipment and Applications
PCs, word processing, spreadsheet and database software.   

Work Environment and Physical Demands
General office environment with some field work for supervision and emergency response.

Essential Duties and Responsibilities

Manages the field operations personnel who perform on-site routine services including gas meter and regulator installations, gas equipment adjustment and repair, and responding to gas service complaints and gas leaks. Coordinates with Customer Service and Dispatch to ensure appropriate response to customer service and emergency calls. Facilitates the resolution of design/construction issues and problems as they impact long term maintenance objectives for gas facilities. Collaborates with new business to ensure meters are connected to the network in a timely manner.

Plans, develops, and implements employee skills training, cross training, and career development; ensures a safe and healthy working environment.

Establishes unit goals and objectives in support of business operations through the development of group and individual performance plans and ongoing assessment of progress relative to workload measures and performance standards. 

Serves as a liaison of the Gas Distribution division and communicates gas issues clearly and effectively, both internally and externally. Ensures highest level of customer services to internal and external customers.  

Responds to emergency maintenance and repair activities during emergency gas events as outlined in the Gas Operations Plan for investigation and root cause analysis. Protects the safety of the public, company property, and personnel by ensuring emergency maintenance and repair activities during emergency events are performed safely, maintaining compliance with all company and regulatory safety procedures, policies and practices.

Performs the functions of a duty supervisor (after hours) for emergencies and as outlined in the Gas Operations Plan.

Monitors and enforces all compliance requirements for area of responsibility.

Ensures all compliance aspects of position are known and followed; understands and complies with all policies, codes and regulations applicable to position and company.

Performs related duties as assigned.

Pay Range: 119,400-140,500