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Senior Business Analyst
Customer Success Operations
Posted on 1/4/2023
Canada • Remote • United States
Experience Level
Desired Skills
Data Analysis
  • 5+ years of experience in BI/analytics
  • 2+ years of experience with a Customer Success team
  • Have a Bachelor's degree in Finance, Economics, Mathematics, Statistics, a related field, or equivalent practical experience
  • Strong presentation, communication, and facilitation skills
  • Strong analytical skills (including mastery of Microsoft Excel, Google Sheets, SQL, Tableau or other BI tools), CRM (Salesforce preferred), and a strong reporting and data analysis background
  • Collaborate with functional teams to establish the best implementation of solutions
  • The ability to work in a fast-paced environment where continuous innovation is a way of life
  • Capable of independently seeking information, solving problems, gathering resources, and delivering results in ambiguous situations
  • Attention to detail
  • Strong team orientation
  • Being a trusted advisor to the CS leadership team
  • Delivering playbooks for individuals and teams to enable consistency across the global organization
  • Ensuring clean and crisp reporting and dashboards to drive critical visibility into customer behavior and identify opportunities and risks
  • Performing detailed data analysis and presenting recommendations to senior management for strategic decision-making and investment
  • Owning the technology stack investment and management
  • Owning the customer success motion and providing areas of productivity improvement via cross-functional efficiency
  • Assisting in the development of the GTM strategy, including the evaluation of new programs and initiatives
  • Establish data governance processes to ensure optimal data hygiene shared through multiple systems

501-1,000 employees

Mobile data analytics platform
Company Overview
Data AI's mission is to help brands, publishers, and investors with strategies to succeed in the mobile and digital ecosystem, based on premium insights, prescription, and execution. Data.ai is the first Unified Data AI platform bringing together consumer data and market estimates.
  • Remote first
  • Professional development
  • Paid leave
  • Referral Bonus program
Company Core Values
  • Excellence
  • Innovation
  • Accountability
  • Win with Style