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Customer Success Delivery Architect
Posted on 11/15/2022
United Kingdom
Experience Level
Desired Skills
Google Cloud Platform
Microsoft Azure
  • Become an expert user of Lacework
  • Willing and able to start from scratch and support the growth of Delivery team with Lacework
  • Contribute to operational runbooks, wikis, how-tos, topology diagrams - as needed
  • Design and coordinate responses to customers driving adoption for Lacework and driving business outcomes for the customer
  • Provide guidance on architecture, authentication, and system security as part of professional services delivery
  • Support Services Delivery Teams, Solution Engineers, and Account Executives with your technical input for developing Statements of Work during the pre-sales process to define the project objectives, scope, deliverables, dependencies, and risk all while keeping customer outcomes in mind
  • Consult customers on best practices regarding Lacework adoption and consumption
  • Create specifications outlining the requirements for both external and internal stakeholders
  • Consult with customers on analysis and findings to ensure clarity on solutions
  • Document all work with customers including solution design and configuration
  • Managing internal resources and clients to ensure on-time on-budget delivery of projects
  • Manage multiple projects at the same time
  • Partner with product management and customer success teams to ensure positive customer health and drive outcomes which will lead to higher consumption, adoption and more ARR
  • 5+ years of experience in a professional services or similar role, preferably at a startup
  • Good knowledge and experience with one or more of the following network protocols, cryptography, security threats, attack techniques, evasive techniques, detection, and prevention methods
  • Experience in Docker/Kubernetes is highly preferred
  • Understanding of real-time threat detection, secrets management, security considerations within build, release, CI/CD and other similar tooling
  • Familiarity with observability and monitoring tools
  • Good understanding of the fundamentals of systems hardening
  • Experienced in developing metrics and dashboards to track various vulnerability trends and SLAs and communicating them to business stakeholders is a big plus
  • Strong interpersonal and project management skills is desirable
  • Strong customer presentation skills
  • Ability to travel up to 20% of the time
  • Proficient German language skills required
Desired Qualifications
  • AWS knowledge and hands on experience. for cloud experience and certification with any of the three major cloud providers (AWS, Azure, GCP)
  • Ability to script in one of the common languages like Python, shell, Perl is a plus
  • Experience with collaboration tools like Slack, Confluence, Jira is a plus

501-1,000 employees

Security platform for the cloud
Company Overview
Lacework's mission is to become the security platform for the cloud. The company focuses on building modern, robust security infrastructure at scale.
  • Competitive medical, dental, and vision plans
  • Employer contribution to health savings account (HSA)
  • Flexible vacation time
  • Parental leave for birthing and non-birthing parents
  • 401(k) for eligible employees & competitive global retirement plans
  • Life insurance for eligible employees
  • Flexible health and mental wellness stipend
  • Home internet & cell phone stipend
  • Commuter benefits
Company Core Values
  • Put the Customer First
  • Take Pride in Leaving a Legacy
  • Be Open
  • Be Bold, Fail Fast, and Learn
  • Get $hit Done
  • Win As A Team