You will:

• Build amazing, passionate, high-performing retail teams, coaching our teams to success and continually inspiring and developing them to bring out their best
• Develop and empower a strong team of Cafe Leaders, Lead Baristas and Baristas whose work exemplifies deliciousness, hospitality, and sustainability
• Step in to help wherever needed (including working floor shifts, serving coffee, etc.) both to support your team and to stay rooted in our retail work and finding ways to improve it
• Ensure every retail location is an exemplar of hospitality toward our guests, and find new and creative ways to connect more deeply with the communities around our cafes
• Drive exceptional financial performance for each cafe through strong operational management and coaching Cafe Leaders to help each location succeed
• Advise on design of new retail locations and open new locations efficiently
• Exchange perspectives with other US-based retail and cross-functional teams and find ways to take the best from what is happening elsewhere at Blue Bottle and apply it to your teams and cafes
• Partner with our Production, Quality Control, Training, Culinary and Design & Development departments to ensure the excellence of everything we provide in our guest experiences

You are:

• A strong and dedicated people leader, who both supports and challenges your people to be their absolute best. You have a record of grooming others to step up and lead
• Obsessed with hospitality and experiences - anticipating the needs of others, deeply empathetic, and filled with a spirit of gratitude to both guests and your own team members
• Energized by ambitious and challenging goals - you don’t just meet them but surpass them
• Never satisfied with the status quo, always proactive in improving you and your team’s results and impact through looking critically at what’s in front of you and trying new things
• Able to balance both the big picture and the nitty-gritty in shaping and leading the strategy for Retail while also driving excellent day-to-day operations at the smallest level of detail
• Articulate and effective in your written and verbal communications to people at all levels of the company - you get to the point but do it with confidence, humor and grace
• An enthusiastic collaborator who loves drawing upon and learning from the input of others both in retail and across the company, and being part of something bigger than themselves
• Flexible and creative in problem solving - you roll with the punches and have fun doing it

You have:

• 3+ years in retail management, with specific experience managing other retail leaders
• 3+ years managing the financial success of multiple retail locations (ideally more than 6)
• Ideally prior experience in coffee or food & beverage
• Strong verbal and written communication
• A love and respect of delicious coffee, food and amazing guest experiences