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Full-Time

Client Success Manager

Pharma

Posted on 6/13/2024

Doximity

Doximity

501-1,000 employees

Digital tools suite for medical professionals

Senior

Remote in USA

Category
Customer Experience
Customer Success
Customer Success & Support
Required Skills
Sales
Communications
Requirements
  • 7+ years of relevant work experience in account management within the pharmaceutical or healthcare consulting market
  • Understanding of the pharmaceutical regulatory review process
  • Client-facing experience required
  • Excellent written and verbal communication
  • Success working independently and being personally accountable for assigned client accounts
  • Highly organized, able to coordinate large amounts of information across multiple projects and regions
  • Enthusiasm to help physicians and improve the US healthcare system
Responsibilities
  • Cultivating, managing and maintaining all aspects of relationships with new and existing clients on assigned accounts
  • Responsible and accountable for the successful fulfillment of all client contracts within original contract terms from program kickoff through campaign completion
  • Manage timelines for all assigned client contracts and keep Client Service Director and Sales partners informed of progress
  • Collaborate with various internal/external teams to develop, iterate, and launch client content
  • Monitor, measure, and summarize campaign metrics
  • Accurately forecast project deliverables and achieve revenue recognition goals

Doximity provides an essential suite of digital tools for medical professionals to enhance productivity and facilitate collaboration among healthcare providers. With services including telemedicine, secure patient communication, and continued medical education, the company supports over 80% of U.S. physicians. This makes it a prime environment for professionals looking to impact healthcare technology and communication, offering a platform where innovation in medical digital tools is deeply valued and continuously evolved.

Company Stage

IPO

Total Funding

$181.8M

Headquarters

San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

1%

1 year growth

-4%

2 year growth

-1%
INACTIVE