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Sr. Strategic Customer Success Manager
Posted on 11/17/2022
Remote in USA
Experience Level
Desired Skills
  • Bachelor's degree with strong academic performance, MBA preferred
  • Experience working with large global accounts building adoption and advocacy across multiple business units while working with senior leaders
  • 10+ years of experience in a client-facing role, preferably in a customer success, consulting, change management, technical sales, or training capacity
  • Experience in a technical field (e.g., engineering), or strong technical aptitude and passion to become a subject matter expert on Visual Collaboration and related domains
  • Strong organization and attention to detail
  • Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end users
  • Develop an understanding of each customer's business objectives and a strategy for supporting the customer in achieving those objectives through successful Lucid Suite adoption
  • Continually work with accounts to support ongoing adoption of the Lucid Suite. This could include Lunch n' Learns, Office Hours, Workshops, Community Building, Advocacy Programs and building champions
  • Perform periodic business reviews with customers to ensure alignment with their business objectives
  • Become a trusted advisor and advocate for the customer to help drive partnership with references, case studies, blogs, webinars, etc
  • Develop relationships with senior leaders and executives within your portfolio and facilitate executive business reviews with Lucid senior leadership
  • Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers
  • Identify areas of opportunity with cross and upselling of additional products and services
  • Serve as the primary interface with customers to manage and resolve any critical situations
Desired Qualifications
  • Empathy and a passion for problem solving
  • Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment
  • Ability to thrive in a fast-paced, start-up-type environment
  • Bias towards finding solutions vs. shutting down ideas

201-500 employees

Visual collaboration suite
Company Overview
Lucid wants to help teams see and build the future.
  • Competitive compensation packages
  • Comprehensive portfolio of health benefits
  • Equity
  • Eight-week paid sabbatical after 5 years
  • Paid parental/family leave
  • Annual Hackathon and frequent game nights
  • Personal and career development through Lucid Learning
  • Community engagement and giving through Lucid Heart
Company Core Values
  • Teamwork over ego
  • Innovation in everything we do
  • Individual empowerment, initiative, and ownership
  • Passion and excellence in every area