Full-Time

Sr Manager

Applications Operations Engineering, Ocio

Posted on 6/4/2024

PointClickCare

PointClickCare

1,001-5,000 employees

Cloud-based healthcare software platform

Senior

Mississauga, ON, Canada

Required Skills
NetSuite
Management
Zendesk
Salesforce
JIRA
Development Operations (DevOps)
Requirements
  • Bachelor's degree in business, operations management, computer science, engineering, or related field
  • Minimum 10 years of experience with at least 5 years in a senior operations management role in the IT industry
  • ITIL V3 foundation certification
  • Experience and certification in Salesforce Cloud and integrations, and NetSuite
  • Familiarity with scripting and automation applications
  • Knowledge and experience with various applications like Salesforce CPQ, Sales Cloud, NetSuite, etc.
  • Experience with ticketing systems like ServiceNow, ZenDesk, or JIRA Service Desk
  • Strong understanding of IT Service Management best practices
  • Excellent analytical and problem-solving skills
  • Industry leader in ITIL and DevOps best practices
  • Experience delivering SaaS services at scale in a cloud environment
Responsibilities
  • Develop and implement incident/problem management processes
  • Improve customer experience through root cause analysis and collaboration with teams
  • Lead day-to-day team activities to triage and resolve incidents and requests
  • Ensure prompt delivery and quality for customer requests
  • Provide technical guidance and mentorship to developers and administrators
  • Lead technical design and architecture of solutions
  • Develop and own environment/deployment strategy
  • Reduce technical debt and prioritize scalable solutions
  • Coach the team on error monitoring and proactive resolution
  • Stay updated on industry trends and emerging technologies
  • Hire, build, lead, and mentor a high-performing team
  • Collaborate with cross-functional leaders and coordinate training sessions
  • Set performance expectations, manage, mentor, and coach the team
  • Adopt a customer-centric mindset and prioritize customer needs
  • Monitor performance behaviors and prioritize talent development

PointClickCare, a leader in cloud-based healthcare software, offers a work environment focused on integrating essential patient data and boosting care outcomes. Employees can take pride in contributing to a system that enhances care coordination and optimizes financial processes for healthcare providers, fostering a significant impact on the industry. This commitment to improving healthcare efficiency and outcomes makes it an appealing place for professionals passionate about making a meaningful difference in the sector.

Company Stage

Private

Total Funding

$231M

Headquarters

Mississauga, Canada

Founded

2000

Growth & Insights
Headcount

6 month growth

4%

1 year growth

6%

2 year growth

30%

Benefits

Competitive financial rewards & equity potential

Comprehensive benefits available from day 1

Midweek mingles with free lunch

Wellness spending account

Retirement savings plan with employer match

Flexible PTO

Hybrid work models

Parental leave

Family planning support

Training & development programs

Corporate discounts program

Summer half-day Fridays

Health & wellness programs