Bilingual Customer Support

• Serve as the primary point of contact for customers via phone

• Make outbound financial collection calls in addition to incoming calls from customers in an effort to persuade customers to make payments on past due accounts

• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions

• Maintain a thorough understanding of products, services and policies to effectively assist customers

• Accurately document customer interactions and transactions across all tools/platforms

• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary

• Strive to exceed customer satisfaction goals and performance metrics

• Continuously seek opportunities to improve the customer experience and streamline processes

• Stay updated on product knowledge and industry trends to better assist customers

• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

  • Monday - Friday: 7 a.m. to 10 p.m.

  • Saturday: 7 a.m. to 7 p.m.

What We Look for in a Candidate:

• Must be 18 years of age or older

• High School Diploma or equivalent

• Fluency in both the English and Spanish language

• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions, constant sedentary work

• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

• Typing Assessment required 

• Superb attendance, so you can be there when our customers need us

All job offers are contingent upon completion of drug screen and background checks.