Field Service Account Manager

About Us:

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Position Summary:

The Field Service Account Manager is responsible for successfully coordinating and installing the Computerized Vehicle Registration (CVR) products into new and existing clients in our Southwestern Pennsylvania and West Virginia territory. Additionally responsible for providing training and ongoing support to increase transaction volume, driving CVR revenue through customer process and product satisfaction, seeking out untapped revenue potential with existing customers, and conveying CVR value to our customers’ management.

Position Responsibilities:

• Demonstrate and apply a solid knowledge of coordinating a successful pre-install meeting, scheduling and conducting installs, independently and in a timely manner with complete client satisfaction.
• Provide initial user training and retraining as requested by client.
• Exhibit ability to clearly and tactfully articulate CVR value and opportunity for existing and potential customers.
• Demonstrate the ability to interface directly with the State DMV and Dealer’s Association
• Provide on-going customer support by visiting each client on a regular basis, conduct Business Reviews with top tier customers as defined by management.
• Conduct Executive Meetings, Business Reviews to present compliance concerns and client value propositions to top revenue dealer management.
• Initiate, foster and grow relationships with key client representatives through frequent proactive contact.
• Prepare for, participate in, or lead both internal and customer-facing meetings and training sessions as required. These may be with General Managers and/or Dealer Principal, or other executives of CVR customers or State agencies.
• Consistently demonstrate ability to analyze client volume, seek out untapped CVR revenue opportunity, present CVR value to key customer stakeholders, and overcome objections to increasing EVR volume.
• Maintain frequent communication with Territory Manager (Sales) to maximize utilization by paying attention to individual client needs and/or the reason they contracted CVR for business.
• Ensure revenue-generating opportunities are acted upon with urgency, being resourceful to find and implement best practices.
• Display professional, enthusiastic, and ethical attitude when dealing with clients, associates and management.
• Document tasks and customer notes in internal tools (e.g., Salesforce) as well as completing required tasks and reports in a timely and accurate manner.
• Maintain and grow industry network of key contacts to mine competitive accounts for handoff to Sales team.
• Expertise of CVR’s integration products, including but not limited to, Dealer Management System integration, data-mapping and CVR Journal Express/accounting Interface.
• Perform other related duties as assigned

Required Skills/Abilities:

• 1-3 years of Industry/Dealership knowledge highly desirable
• PC hardware and software proficiency is required, including Microsoft Office, Windows operating systems and light networking.
• Advanced technical troubleshooting skills, operating system knowledge, hardware knowledge.
• Demonstrate salesmanship and the ability to influence and overcome objections while increasing client confidence.
• Ability to manage an assigned book of accounts in a multi-state territory
• Experienced and comfortable in virtual and customer facing contact.
• Communicates effectively, both oral and written.
• Be well organized and manage time efficiently with the ability to prioritize tasks in a fast-pacing ever-changing environment.
• Ability to communicate at all levels of an Automobile Dealership.
• Takes responsibility for the outcome of assigned duties and installs.
• 50% travel including overnight travel to meet with customers and business partners.

Salary - $60,000 - $75,000 + Bonus

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.  The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)

• 401K Matching Program

• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US.  CDK may offer employer visa sponsorship to applicants.