In this role, you will implement and execute the strategy and implementation plan for educational programs for new and tenured sales representatives and clinical specialists to drive electrophysiology (EP) product procedure across the CAS portfolio of cardiac ablation products. You will play an integral role in executing the training and education strategy for the US sales team, as our business enters multiple new market segments and expands the cardiac ablation portfolio with advanced technologies. You will serve as the lead for regional customer and employee education and training activities in support of CAS procedure and product launches. Partnering with key leadership, sales field and cross functional personnel to identify opportunities for and barriers to improving regional performance.

You will serve as the customer and field technical resource in CAS. Providing expertise and leadership in the areas of Physician and Field education, AHP education, clinical evidence interpretation, and Medtronic employee education. You will provide feedback to product development, internal training and education on content development and the marketing team to improve future offerings.

*To find all CAS Field Educator roles available, please use #casfe in the key word search at Medtronic Careers

A Day in the Life

·       Education and Training

o   Drives regional education and training activities

§  Train and educate internal teams and external customers on CAS procedures, therapies/products, processes, and solutions

§  Continued education and assessment of tenured field team

§  Leads coordination of new-hire training with accountability to hiring manager (CSM or RM)

§  Responsible for new hire sign-off

o   Delivers new product and procedural field training and ensures that all required technical and clinical evidence for our products is delivered in a manner that our field teams can articulate to customers.

o   Execute engaging field sales and clinical specialist field education programs that are targeted, purposeful, and support electrophysiology knowledge and skills in procedures and cardiac ablation therapies based on needs of the US Sales organization objectives 

o   Understands competitive technology and therapies and can craft a message as to why Medtronic therapies provide a competitive advantage.

§  Disseminate competitive information to regional teams

§  Delivers competitive technical and clinical training to sales teams in collaboration with sales leaders/marketing

o   Enhances relationships with current and future stakeholders by delivering strategic and innovative education to promote Medtronic products and therapies while focusing on clinical value

o   Collaborates to roll out new product training initiatives; new products’ indications, troubleshooting/tips and tricks, safety updates - “Train the Trainer”

·       Technical and Clinical Expert

o   Translates complex technical messaging, dispels competitive claims, resolves complex technical issues, and maintains customer relationships through technical expertise

o   Understands, interprets, and participates in communication of product and procedure updates and field corrective actions pertinent to Medtronic products and therapies

o   Collaborates with clinical research organization relative to clinical studies and physician research

o   Commitment to personal continued development in electrophysiology field and adult learning modalities

·       Strategic Partner

o   Partners with sales leadership intentionally and effectively to develop and execute strategic technical and clinical training that meet business goals

o   Leverages personal region wide relationships and experience to anticipate changes in business conditions

o   Responds to urgent or rapidly changing business needs and partners with sales teams to implement strategic solutions

o   Builds and strengthens relationships across Medtronic to support collaborative solutions that leverage our unique sales and clinical teams

·       Builds Alliances

o   Builds and maintains high trust relationships based on technical expertise and clinical evidence with key customers across the region

o   Provides expert service at key accounts to establish and reinforce the value of Medtronic technical competency

Bachelor’s degree PLUS a minimum of 7 years of experience in electrophysiology or sales/service/engineering in the Cardiac Ablation, Cardiac Rhythm, or Implantable Medical Device Industry

OR

Advanced Degree in Engineering or Nursing with a minimum of 5 years relevant experience 

Desired/Preferred qualifications:

·       The successful candidate will preferably have experience in marketing new technologies and therapies

·       Degree in biomedical engineering or nursing

·       Cath Lab, EP Lab, hospital/clinic, or cardiology experience

·       Experience teaching and educating medical personnel, peers, and technical support personnel

·       Thorough working knowledge of cardiac medical terminology and the medical device industry

·       Excellent customer service skills

·       Proven ability to build/maintain positive relationships with peers and colleagues across organization levels

·       Excellent interpersonal, written/verbal communication skills

·       Ability to coordinate/participate in numerous tasks/projects in a fast paced environment in an organized manner while meeting deadlines

·       Strong work ethic in accomplishing objectives of the position

·       Expertise with Microsoft tools and other business applications (i.e SalesForce)

·       Ability to meet vendor credentialing requirements

·       IBHRE/RCES certification (preferred at Sr and Prin levels) 

·       Practical and demonstrated knowledge of project/program management practices desired for Senior and Principal Levels with the ability to complete work group objectives with little guidance

Physical Job Requirements:

The physical demands described within the responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with temporary or permanent adaptive needs to perform the essential functions.

·       Frequent required travel to customer sites, hospitals, and offsite meetings. While performing the duties of this job, the employee regularly required to be independently mobile

·       Ability to travel with overnight stay up to 50- 75% of the time (geography variability)

·       Ability to conduct company business outside of the typical Monday through Friday, 8:00am to 5:00pm work-schedule

·       Must have a valid driver’s license and active vehicle insurance policy.  In addition, your driving record will be reviewed and will be considered as part of your application

·       Continues verbal and written or printed communications

·       Frequent handling of equipment and supplies weighing up to 40 pounds, and moving items from one surface to another at approximately the same level, and from ground level to table height

·       Sitting, standing and/or walking for up to eight hours per day

·       Environmental exposures include infectious disease, radiation, MRI, and blood and bodily fluids

·       Ability to wear 5-7 lbs lead apron for extended periods of time

·       Frequently required to manipulate objects, tools, and controls

·       Frequent bending or stooping or balancing to maintain cables and or manage inventory

·       Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus