Supply Chain Program Management Lead

About Zipline

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.

Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.

About This Role

At Zipline, we’re building the world’s largest autonomous delivery system to serve all humans equally. Our supply chain has to be as innovative and reliable as the product we design, and we’re looking for a Supply Chain Program Management Lead to help make that happen. 

In this role, you'll build and lead a small mighty team that is the operational backbone and right hand to our Head of Supply Chain. You will own the planning and execution rhythm for complex supply chain hardware programs, working across product lifecycles that range from early prototype to full-scale production. You’ll set the cadence, establish the single source of truth, and hold the team accountable to commitments, while also jumping in to tackle urgent issues when needed.

What You’ll Do

• Drive end-to-end supply chain program execution for complex hardware products, adapting agile approaches to match the maturity stage of each product or system
• Develop and scale processes from scratch, including defining requirements for our internal, home-grown ERP to support rapid growth.
• Build and maintain the source of truth for supply chain priorities, deadlines, and risks, owning the drumbeat that keeps the entire team aligned and on track.
• Partner closely with program management, engineering, manufacturing, quality, and other operations teams to ensure smooth integration of supply chain plans into overall company objectives.
• Jump in to resolve ad hoc supply issues, working hands-on with stakeholders to keep production and deliveries on track.
• Define metrics for supply chain success and drive improvements.
• Build forecasting process for fact-based retrospectives on supply chain performance.
• Improve the flow of information from suppliers to Zipline's systems to drive planning accuracy and early detection of upstream issues
• Own Zipline's supply chain systems roadmap beyond ERP- supplier portal, MRP
• Build, lead, and develop a high-performing program management team that thrives in complexity and ambiguity.

What We’re Looking For

• 8+ years of progressive supply chain leadership, with a proven record of scaling operations in high-growth, hardware-centric environments. Deep expertise in at least one hardware commodity.
• Deep technical curiosity and a love of learning; someone who digs into how things work and isn’t afraid to engage with tough engineering and manufacturing challenges.
• Proven ability to adapt program management approaches across different stages of product maturity.
• Strong process design skills, ideally with experience implementing or defining ERP systems (home-grown a plus).
• Exceptional organizational skills, with the ability to manage competing priorities and rally cross-functional teams around clear goals.
• Comfort operating at both strategic and tactical levels, able to build systems and also roll up sleeves in a crisis.
• Excellent communication and relationship-building skills across technical, operational, and leadership teams.

What Else You Need to Know   

This role is based out of our South San Francisco HQ with minimum of 5 days per week in office. Must be eligible to work in the US and travel globally as needed.

The starting cash range for this role is $175,000 - $225,000. Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; overtime pay; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!