Full-Time
Junior Service Desk Analyst
Endava
5,001-10,000 employees
Global tech advisory for private equity
No salary listed
Bengaluru, Karnataka, India
Hybrid
Must be based in Bengaluru, with 90% work from home and 10% work from the office.
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- One to three years of experience managing a Level 1 call-taking role.
- Intermediate English language skills in both written and verbal communication.
- Strong problem-solving and analytical abilities to diagnose and resolve information technology issues efficiently.
- Proficiency in using information technology service management tools and ticketing systems.
- Experience troubleshooting hardware, software, and applications.
- Ability to work in a fast-paced environment, manage multiple priorities, and meet tight deadlines.
- Ability to work rotational shifts, including night shifts.
- Candidates must meet the work-from-home criteria.
- Serve as the primary contact for information technology-related issues, inquiries, and service requests through phone, email, and instant messaging.
- Log, classify, and prioritize incidents and requests using Freshservice from Freshworks and established procedures.
- Troubleshoot and resolve information technology problems or escalate complex issues to appropriate support teams.
- Provide clear, professional guidance to customers on appropriate courses of action and expected timelines.
- Collaborate with internal and external departments to deliver high-quality service and maintain user satisfaction.
- Monitor and track open tickets to ensure timely resolution and adherence to service-level agreements.
Endava is a global technology company that provides digital and technology advisory services to private equity clients. It combines private-equity expertise with its capability to design and build scalable technology platforms, offering actionable analysis across the investment life-cycle. Their teams blend product strategy, technology strategy, intelligent experiences, and high-quality engineering to help clients become more engaging, responsive, and efficient. Revenue comes from advisory fees charged for projects or ongoing services, rather than selling a product. The company differentiates itself by merging deep private-equity know-how (from Intuitus Advisory) with strong technology delivery and product design, delivering end-to-end advice and technical execution across a global footprint. The goal is to help private equity firms maximize the value of their investments by providing board-level insights and technology-driven strategies throughout the investment process.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
London, United Kingdom
Founded
2000
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Simplify's Take
What believers are saying
- May 2026 AI-driven revenue reached 15% of sales, up from 5% in 2025.
- July 2026 Upstream Works named Endava launch partner for its AI Experience Platform.
- Endava secured Google Cloud ecosystem access, expanding pipeline across North America, APAC, and Europe.
What critics are saying
- May 2026 revenue fell 8.4% to £178.5 million, and full-year guidance still declines.
- Endava booked a £364.6 million goodwill impairment, exposing prior acquisition overpayment and weak demand.
- Continued negative cash flow and £195.8 million borrowings force dilutive financing within twelve months.
What makes Endava unique
- Endava's Dava.Flow AI-native delivery model differentiates it in regulated payments and banking projects.
- May 2026 Mastercard and NatWest partnerships validate Endava's payments engineering depth.
- August 2026 Omnicom chose Endava to run Omni engineering, proving enterprise trust.
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Benefits
Remote Work Options
Flexible Work Hours
Health Insurance
401(k) Retirement Plan
401(k) Company Match
Wellness Program
Mental Health Support
Professional Development Budget
Conference Attendance Budget
Stock Options
Company Equity
Phone/Internet Stipend
Home Office Stipend
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
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↑ 0%AI ads, ChatGPT ads, and Amazon emails draw scrutiny. Ad Network September 02, 2026 AI critics are highlighting new concerns as advertisers show interest in ChatGPT ads and buyers face limited controls over where those ads appear. Adweek reports that about 14% of ads in ChatGPT have no relevance to the user's query, adding to questions about ad quality in a channel that is still developing. The article also says that overreliance on AI can create problems for advertising and customer service. It points to Omnicom, which offloaded more than 460 engineering and product team members who built Omni, its in-house AI platform, to third-party contractor Endava. Omnicom said it entered a multi-year partnership with Endava to support Omni development and operations, while a former team member questioned whether outsourcing the engineering effort was a good idea. Another example of AI-related friction comes from Amazon, which is stripping product details from order confirmation emails. Customers have reported more generic descriptions in receipts, and Amazon told Business Insider the change is meant to bolster privacy protection by limiting the customer information that leaves Amazon's four walls. The company previously made a similar change in 2020 and later rolled it back. The article also notes that the Trump administration is backing OpenAI in the New York Times' copyright lawsuit, with the Justice Department arguing that OpenAI's use of NYT materials for training is protected under fair use. The piece says the final decision will rest with Judge Sidney Stein of the Southern District of New York. About the company. OpenAI is an AI research and deployment company that develops artificial intelligence systems and products. The company says it was created to ensure that artificial general intelligence benefits all of humanity. Its products include ChatGPT and other AI tools for research, business, and developers. company spotlight Upstream. Upstream leads in mobile marketing automation, specializing in customer acquisition and engagement across mobile channels. The company reaches over 1.2 billion consumers globally, conducting 3.1 billion monthly interactions. Its Grow platform excels in lead optimization and interaction, employing predictive technology and marketing strategies to deliver a 12x ROI for e-commerce. Upstream uses advanced MarTech tools for campaign management, identity resolution, and ad fraud prevention, ensuring optimal performance.
Omnicom shifts Omni engineering teams to Endava amid AI platform push. Omnicom has transferred significant portions of the product and engineering teams supporting its AI-powered Omni platform to technology contractor Endava, according to ADWEEK. The changes came just months after Omnicom highlighted a revamped version of Omni at CES in January, positioning the platform as a central part of its offering to clients. At least 468 employees in the U.S., U.K., India and Malaysia were affected by the transfers in June and July, according to documents obtained by ADWEEK. The company also laid off about 50 U.S. employees from its Omni Platforms Product & Engineering Division on June 9. Additional product and engineering cuts were made in Australia, the U.K. and Malaysia, sources told ADWEEK. An Omnicom spokesperson told ADWEEK that the company entered into a multiyear partnership with Endava designed to increase engineering capacity and accelerate delivery. Under the arrangement, Omnicom retains ownership of the Omni product, as well as its AI innovation, data science, client relationships and intellectual property, the spokesperson said. Some affected employees questioned the strategy of separating a key technology platform from portions of the engineering team responsible for developing and supporting it. One transferred employee told ADWEEK the move raises questions about outsourcing engineering work for a product Omnicom is actively marketing to clients. - Based on reporting by ADWEEK Capitol Communicator. Capitol Communicator is a unique online and offline resource for Mid-Atlantic advertising, marketing, public relations, digital and media communications professionals. The e-magazine, e-newsletters and events bring together communications professionals, fostering community and providing important information; news; trends; education; and opportunities for networking, career enhancement, business exchange and showcasing great work. Stay current by subscribing to our newsletters by clicking on the subscribe link in the footer of this website and by checking in regularly with Capitol Communicator. 0 comments. Sponsors. [metaslider id="29383"] Capitol Communicator career center search results (jobs in multiple locations). Media kit. Recent comments.
Upstream Works and Endava Partner To Transform Enterprise CX With New Agentic AI Experience Platform 29 July 2026 LONDON, UK, July 26, 2026 - Upstream Works, a provider of enterprise AI-powered omnichannel contact center solutions, and Endava (NYSE: DAVA), the AI-native business transformation group, today announced a strategic partnership to launch the Upstream Works AI Experience Platform that transforms enterprise client experience. As the launch partner for Upstream Works' new AI Experience Platform, Endava will implement and deliver the agentic AI customer experience solution to enterprise clients across key industries such as travel, hospitality, financial services and retail. Drawing on more than 25 years of contact centre experience, the AI Experience Platform is a purpose-built system that unifies and orchestrates agentic AI workflows and omnichannel AI agents. This delivers autonomous customer and employee experiences, whilst ensuring governance and full data sovereignty. This partnership combines deep industry expertise with Endava's AI-native delivery methodology (Dava.Flow(TM)) to deliver client commercial outcomes faster. What the AI experience platform includes * Orchestrate Autonomous Experiences: Agentic AI Experience Platform orchestrates omnichannel AI agents across channels, interactions, business systems, and data sources to automate resolutions and escalate seamlessly when human expertise adds value, continuously evolving to drive outcomes. * Empower Teams with AI Assist: When handoffs are needed, human agents receive real-time AI-powered context, next best actions, and suggested responses in an intuitive workspace for effortless, personalized engagements. * Optimize Performance Economically: Intelligent orchestration of economical Small Language Models (SLMs) specialized for CX and private Large Language Models (LLMs) maximize performance while minimizing cost. * AI Security & Data Sovereignty: Full control over where your data lives with complete data sovereignty; built-in security, privacy, governance, compliance, and end-to-end observability. * Flexible Deployment: Available on cloud, virtual private cloud (VPC), or on-premise, on Upstream Works solutions or coexisting with CCaaS environments, so there is no rip-and-replace required to see value. * AI-Enhanced Instant CX: Upstream Works AgentNow delivers on-demand, instant CX via video, voice, and chat; the platform now layers in AI-powered resolutions and guidance for real-time human engagements, from travel disruptions to complex escalations. "The biggest benefit clients see with this platform is how quickly it can deliver real commercial value," said Paul Elliott, Managing Director at Endava. "By partnering together, Endava brings proven expertise in AI-native software engineering and governance to help enterprises realise tangible value, faster across dynamic industries such as travel, hospitality, financial services, and retail". Upstream Works and Endava have worked together for the past year, focusing on the travel and airline industry. With this partnership, anchored around this new AI Experience platform, together Endava will be targeting additional industries such as hospitality, financial services, and retail. As a new launch partner, Endava will implement and deliver the agentic AI customer experience solution to enterprise clients, leveraging their AI-native delivery methodology. Jeff Palmer, Chief Revenue Officer at Upstream Works commented "We believe the cost to serve isn't a routing problem, it's a reasoning problem. Most of this, is as we know as 'failure demand' - issues that never should have reached a queue in the first place. We built this AI experience platform to solve this issue at the root, and with Endava's enterprise scale and governance behind it, we're defining 'reasoning-first CX,' replacing routing as a new category in customer experience." To explore how your organization can transform customer experience, contact Endava here or contact Upstream Works here. Availability The Upstream Works AI Experience Platform will be available in Fall 2026. About Upstream Works Upstream Works provides AI-powered omnichannel contact center solutions that simplify and improve the agent and customer experience. Its AI orchestration capabilities, seamless integrations, and flexible deployment models support digital transformation, innovation, and business growth, enabling on-premise and cloud contact centers to leverage existing systems and investments. For over 25 years, Upstream Works has helped companies worldwide, across industries, improve operational efficiency, agent effectiveness, customer experience, and business outcomes. About Endava Endava is a leading provider of next-generation technology services, dedicated to enabling its clients to accelerate growth, tackle complex challenges and thrive in evolving markets. Endava is embedding AI across how Endava shape, build, and run digital change, and combining it with deep industry expertise to deliver outcomes with greater speed and confidence. This approach includes Dava.Flow(TM), Endava's AI-native engagement lifecycle, which supports a continuous flow with built-in governance, traceability and transparency across the delivery lifecycle. Endava's clients' span payments, insurance, banking and capital markets, technology, media, telecommunications, healthcare, mobility, retail and consumer goods and more. As of March 31, 2026, 11,225 Endavans are helping clients break new ground across locations in Europe, the Americas, Asia Pacific and the Middle East. Media Contacts Upstream Works: [email protected] Endava Press Office: [email protected]
Endava, a global technology services company, reported an 8.4% year-over-year revenue decline to £178.5 million in its third quarter, alongside a diluted loss per share of £7.55, driven by uneven demand, extended deal cycles and a £364.6 million goodwill impairment. Despite near-term challenges, the company is pivoting towards AI-native delivery, with AI-driven business growing from 5% to 15% of total revenue. New partnerships include Mastercard and Tyl by NatWest. For the fourth quarter, Endava forecasts revenue between £181.0 million and £185.0 million, with adjusted diluted earnings per share of £0.09 to £0.13. Founded in 2000 and headquartered in London, Endava specialises in digital transformation and software engineering across payments, financial services and telecommunications sectors.
Endava reported a challenging fiscal Q3, with revenue falling 8.4% to £178.5 million, as delayed client decisions, Middle East disruption and slower pipeline conversion weighed on demand. The company lowered its full-year guidance, citing particular weakness in banking and capital markets. Adjusted profit before tax dropped to £3.2 million from £24.6 million year-over-year, whilst adjusted earnings per share fell to £0.05. Free cash flow turned negative and borrowings rose to £195.8 million as share repurchases continued. Despite near-term challenges, Endava is accelerating its AI pivot, with AI-driven revenue reaching 15% of quarterly sales. The company deployed its Dava.Flow framework with 12 clients and announced partnerships with Mastercard, Google Cloud and NatWest's Tyl. Management expects Q4 revenue of £181 million to £185 million.