Full-Time

Workforce Management Real Time Analyst

Posted on 11/8/2024

Constant Contact

Constant Contact

1,001-5,000 employees

Digital marketing solutions for small businesses

Consumer Software
Social Impact

Compensation Overview

$19.42 - $24.48Hourly

+ Commission + Bonus

Junior

Loveland, CO, USA + 1 more

More locations: Waltham, MA, USA

Hybrid work model requires in-office presence.

Category
Supply Chain Management
Operations & Logistics

You match the following Constant Contact's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Preferred experience including utilization of Workforce Management Technology.
  • 1 to 2 years of call center experience.
  • Strong analytical, problem resolution skills.
  • Strong organizational and time management skills.
  • Ability to grasp new concepts and ideas quickly.
  • Strong attention to detail, process, deadlines and quality results.
  • Self-challenged to think of unique approaches, respond rapidly to changing conditions, and take risks as appropriate to meet strategic direction.
  • Knowledge of Microsoft products specifically excel.
  • Solid initiative, driven self-starter; able to work independently and manage results.
  • Understand details and operational realities.
  • Strong analytical skills.
  • Strong communication skills, both written and oral.
  • Collaborative and with the ability to work on cross-functional teams effectively.
  • Positive attitude, flexibility and ability to work within tight time constraints or various schedules as needed.
Responsibilities
  • Provide Real Time (RTA) support to all areas we support. This includes inbound/outbound calls, emails, back office and chat.
  • Maintenance of IEX Total View workforce management tool which includes staff and forecasting alignment, vacancy management, and interactions between IEX and service center representatives.
  • Provide reporting to the management team that helps drive optimum resource utilization and evaluates staff performance in comparison to expectations set in budgeted staff models.
  • Work within an existing high performing team to deliver high quality standard reporting with recommendations.
  • Builds successful interpersonal relationships with business partners, leadership team across the organization.
  • Works with peers and leaders across divisions to meet service level agreements.

Constant Contact offers digital marketing solutions for small businesses and nonprofits, focusing on email and social media marketing. Their user-friendly tools help clients create effective marketing campaigns to engage their target audiences and drive sales or donations. Operating on a subscription-based model, Constant Contact provides various pricing tiers to accommodate different business sizes, ensuring affordability. The company aims to empower organizations by simplifying marketing efforts and enhancing client engagement.

Company Size

1,001-5,000

Company Stage

Growth Equity (Venture Capital)

Total Funding

$420.8M

Headquarters

Waltham, Massachusetts

Founded

1995

Simplify Jobs

Simplify's Take

What believers are saying

  • Constant Contact is recognized as a market leader in email marketing.
  • The partnership with Square enhances marketing and transaction capabilities.
  • Expansion in APAC positions the company for growth in Asia-Pacific.

What critics are saying

  • Increased competition from AI-driven platforms like ActiveCampaign and Mailchimp.
  • Potential strategic shifts due to the sale of Siris Capital's ownership stake.
  • Data privacy challenges from integrations with platforms like Square.

What makes Constant Contact unique

  • Constant Contact offers AI-powered tools like Campaign Builder and BrandKit.
  • The company integrates with over 300 apps, including Square and HostGator.
  • Constant Contact provides a subscription-based model with various pricing tiers.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Paid Vacation

Hybrid Work Options

Professional Development Budget

Paid Sick Leave

Paid Holidays

Growth & Insights and Company News

Headcount

6 month growth

3%

1 year growth

1%

2 year growth

0%
Canadian Media Watch
Dec 17th, 2024
The Top Email Marketing Software Vendors According to the FeaturedCustomers Winter 2024 Customer Success Report Rankings

Market Leaders - ActiveCampaign, Brevo, Campaign Monitor, Constant Contact, GetResponse, iContact, and Mailchimp were given the highest "Market Leader" award.

Buyouts Insider
Aug 6th, 2024
Lexington steps up as lead in Clearlake's $1bn Constant Contact secondary

Clearlake acquired Constant Contact three years ago alongside Siris Capital Group for $400 million.

PR Newswire
May 15th, 2024
Constant Contact Welcomes Sarah Jordan as New Chief Marketing Officer

Constant Contact welcomes Sarah Jordan as new Chief Marketing Officer.

Newswire
May 8th, 2024
Small Business Marketing Simplified with New AI-Powered Campaign Planning from Constant Contact

In addition to Campaign Builder, Constant Contact also recently launched BrandKit, a fully-automated experience that helps SMBs maintain brand consistency across their marketing campaigns.

MarTech Cube
Apr 17th, 2024
Constant Contact announced partnership with Square

Constant Contact, a digital marketing and automation platform that has helped millions of small businesses and nonprofits globally, today announced a new integration with technology company Square.

INACTIVE