Customer Support Assistant

Job Description

Job Description

We are currently seeking a highly organized and detail-oriented Customer Support Assistant to join our team. In this role, you will serve as the first point of contact for clients, helping to resolve inquiries, manage communication, and support customer satisfaction. You will play a key role in maintaining the professional image and service standards of Nexmos Design.

Responsibilities

• Respond to customer inquiries via phone, email, and in person in a professional and timely manner

• Provide accurate information about services, timelines, and processes

• Maintain client records and update internal systems as needed

• Assist in resolving issues and escalating complex concerns to appropriate departments

• Collaborate with internal teams to ensure customer needs are met efficiently

• Track customer interactions and feedback to support service improvements

• Schedule meetings, follow-ups, and documentation support for the customer service team

Qualifications

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred

• Proven experience in customer service or administrative support roles

• Excellent communication and interpersonal skills

• Strong problem-solving abilities and attention to detail

• Proficiency in Microsoft Office and customer management systems

• Ability to multitask and manage time effectively in a fast-paced environment

• Professional and courteous demeanor