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Field and User Testing Project Manager
Posted on 2/1/2022
San Francisco, CA, USA
Experience Level
Desired Skills
  • 2-3 years of experience in a project management, customer facing, or analytical role. Preference for experience with connected hardware products
  • You're a critical thinker, problem solver, enthusiastic and eager to take on new challenges
  • You have strong oral and written communication skills, as well as ability to think clearly, analyze quantitatively, problem-solve and prioritize
  • You're an effective communicator and have the ability to collaborate with a diverse range of people and job functions
  • You have experience with survey creation and other methods of obtaining user feedback about the product experience
  • You have project management skills, including the ability to work across teams to plan, track and drive cross-functional deliverables, priorities, and issues for projects of all sizes
  • You're able to translate technical issues into high-level examples of customer impacting issues or situations
  • You have previous experience working in a customer facing role
  • You have experience (and enjoy!) digging into data and building reports
  • You have exceptional problem-solving, negotiation, and organizational skills, as well as a strong attention to detail
  • You're highly productive despite distractions and perpetual collaboration, with a proven ability to work as part of a fast-paced team
  • "Voice of the Customer" experience a plus
  • Jira and Centercode experience a plus
  • Plan and conduct studies to validate consumer acceptance of product concepts and features
  • Cross-functionally collaborate to devise validation plans complying with each project plan of record
  • Support preparation of study documentation (study protocols, surveys, consent forms, etc.)
  • Manage ongoing user testing including recruiting user participants, organizing onboarding, executing on a sustainable program, driving customer feedback
  • Deliver clear, concise and objective verbal and written communication appropriate for the target audience
  • Directly support test participants through effective communication and troubleshooting practices. Maintain a friendly and helpful demeanor with testers at all times
  • Review and analyze various forms of feedback including, but not limited to: Surveys, issue reports, suggestion reports, and open discussions
  • Help turn feedback into insights. Help turn insights into world-class products. Act as the eyes and ears of our customers by knowing what's really happening in the field, and work cross-functionally to convert issues into opportunities
  • Prepare weekly summary reports displaying trends and progress against project goals and overall program success
  • Oversee test logistics including unit shipping and retrieval
  • Be the voice of the customer and advocate for best experience on their behalf. Act as a liaison between Engineering, Marketing, and Beta testers in this regard
  • Set and meet commitments. Create Beta test and feedback plans, specific dates, and provide regular status updates communicating progress towards commitments
  • Communicate program status, risks, and next steps to Product Management and vested team members. Manage multiple projects simultaneously

1,001-5,000 employees

Smoking alternative
Company Overview
JUUL Labs' mission is to transition the world's billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products.
  • A place to grow your career. We’ll help you set big goals - and exceed them
  • People. Work with talented, committed and supportive teammates
  • Equity and performance bonuses. Every employee is a stakeholder in our success
  • Boundless snacks and drinks
  • Cell phone subsidy, commuter benefits and discounts on JUUL products
  • Excellent medical, dental and vision benefits
Company Values
  • Earn trust
  • Better together
  • Embrace the challenge
  • Lead with empathy
  • Enjoy the journey