Full-Time

Senior Customer Success Engineer

Confirmed live in the last 24 hours

Tines

Tines

201-500 employees

Automates workflows to enhance productivity

Robotics & Automation
Enterprise Software

Compensation Overview

$150k - $180kAnnually

Senior

Remote in USA

Must be based in PST, MST, or CST time zones.

Category
Customer Success
Customer Success & Support
Sales & Account Management
Sales & Solution Engineering
Required Skills
Kubernetes
Docker
Requirements
  • 8+ years of experience supporting customers from a technical perspective and helping them to be successful in their on-boarding/or implementation of software tools
  • Experience with application deployment using Docker, Fargate, Kubernetes or similar technologies
  • A passion for becoming an expert in a software solution like Tines
  • Curiosity to learn new technologies from both a Tines and customer perspective
  • Experience reading API docs and using an API to connect tools
  • Experience scoping and delivering professional services, or similar engagements
  • A degree in computer science and/or experience with programming or scripting languages
  • Experience in enterprise security tools is a bonus, but not required
  • Passionate about supporting customers and helping them automate their repetitive and manual workflows
Responsibilities
  • Design and Develop Automation Stories in Tines connecting tools together using their APIs
  • Work closely with customers while they onboard, grow, and expand their usage of the platform
  • Deliver and support Professional Services engagements with our Project Management Team to increase rapid adoption among our customers
  • Educate customers on best practices in process automation and optimization
  • Partner with Customer Success Managers to review the health of customers and develop success plans for your accounts
  • Communicate customer needs across the organization to ensure that Tines builds the correct roadmap to meet customer needs
  • Knowledgeable about how to position Tines against other platforms and the common technical challenges of alert overload, disparate tools, and manual processes
  • Recognize problems with documentation, enablement material, and other resources customers use to learn about Tines
  • Willing to step in where needed and support multiple teams across the organization: Design, Engineering, Marketing, Sales, etc.
  • As an early stage start-up we're still putting together all of the processes and supports of larger, more mature companies - your input will help us shape them

Tines offers a platform that helps businesses automate their workflows to improve productivity. The platform allows users to streamline routine tasks, reducing repetitive efforts and minimizing unnecessary alerts. It is designed to be user-friendly, making it easy for teams to integrate into their existing processes. Tines supports various functions such as employee lifecycle management, software development lifecycle management, ticket management, and incident handling. Unlike many competitors, Tines focuses on providing a comprehensive solution that can adapt to different business needs, making it suitable for a wide range of clients. The goal of Tines is to save time and enhance efficiency for businesses of all sizes through effective automation.

Company Stage

Series B

Total Funding

$142.1M

Headquarters

Dublin, Ireland

Founded

2018

Growth & Insights
Headcount

6 month growth

30%

1 year growth

22%

2 year growth

218%
Simplify Jobs

Simplify's Take

What believers are saying

  • Securing $50 million in Series B extension funding demonstrates strong investor confidence and provides resources for further innovation and market expansion.
  • The partnership with Criminal IP enhances Tines' platform, making it more attractive to clients needing advanced cybersecurity solutions.
  • Tines' no-code approach allows for rapid deployment and ease of use, which can significantly improve operational efficiency for businesses.

What critics are saying

  • The competitive landscape in the automation market is intense, with numerous players vying for market share.
  • Relying heavily on the cybersecurity sector could limit Tines' growth potential in other industries.

What makes Tines unique

  • Tines offers a no-code automation platform, making it accessible for non-technical users to automate workflows, unlike competitors that may require coding expertise.
  • The company's focus on secure workflow automation specifically for security teams sets it apart in the broader automation market.
  • Tines' strategic alliances, such as with Criminal IP, enhance its platform's capabilities by integrating advanced threat intelligence.

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