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Customer Engagement Specialist/Manager
West Coast Remote
Confirmed live in the last 24 hours
Locations
Santa Clara, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • Reliability-Be reliable. Always be reliable
  • Bachelor's Degree in business, healthcare or a related field2+ years of experience in a customer-facing role
  • Exceptional organizational skills and attention to detail
  • Effective written and verbal communication skills
  • Proficiency using computers in an office environment (MS Office, Gsuite)
  • Experience with utilizing data Analytics tools (i.e. SQL, Tableau, Excel)
  • Ability to interpret data/metrics and make recommendations for improved customer engagement
  • Proactive customer-specific solutions, support, and guidance through effective and insightful face to face and written communications
  • Ability to multitask and adapt in a fast-paced, diverse and evolving environment
Responsibilities
  • Work closely with the Product Implementation team to successfully launch iQueue for Operating Rooms software at both new and existing customers
  • Collaborate with hospital leadership teams and staff to grow relationships and demonstrate product ROI
  • Train customers of various roles in hospital organizations on application features. Determine where customer workflows can be optimized after product launch, and serve as the subject-matter expert on the product
  • Identify opportunities for engagement to increase the value our customers receive from iQueue by monitoring usage and trends through the use of various applications
  • Collect and synthesize customer feedback and determine when to communicate to internal teams for product enhancements
  • Serve as the first point of contact and problem solver for customer issues, routing them to the correct internal team(s) when needed
  • Research customer issues to develop actionable recommendations, and deliver a strategy to help meet users' goals. If needed, collaborate on issues with the appropriate internal team(s)
  • Lead customer calls with healthcare staff, managers, directors, and executives in which you discuss goals and a path towards continued success
  • Create internal and external facing reports to answer questions about customer data, health, and engagement
Desired Qualifications
  • Experience working on healthcare products or with hospitals
  • Master's Degree in business or healthcare
  • Experience working with various applications to monitor customer health, questions, and engagement within the application
LeanTaaS

201-500 employees

Hospital operations optimization software
Company Overview
LeanTaaS's mission is to help healthcare organizations better utilize expensive resources, operate more efficiently, and deliver high quality healthcare to more patients by leveraging machine learning and digitally transforming their processes.
Benefits
  • 401(k) match
  • Comprehensive healthcare benefits
  • Generous pto
  • Parental leave
  • Monthly reimbursement for skill building
  • Monthly reimbursement for wellness, transportation, & home office
  • Education reimbursement for select courses/programs