Support Engineer

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.  

Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2024 US Best Managed Company, recognized fouryears in a row. For more information about Solenis, please visit www.solenis.com. 

The primary focus is to provide comprehensive support for account operations, ensuring the effective, economical, and safe utilization of chemicals and equipment. This entails collaborating closely with sales management to develop and execute chemical programs.

Communication with sales management regarding account activities is vital to keep all stakeholders informed. Weekly reporting and inventory management are integral tasks to maintain oversight and accountability.

Conducting necessary testing at the account to verify the safety and efficacy of treatment programs is essential, along with equipment basic care and troubleshooting of systems and performance. In the event of issues at customer sites, proactive engagement is key, promptly addressing concerns and collaborating with the sales management and customer teams to devise corrective strategies. Data analysis plays a crucial role in evaluating program performance, aiding in decision-making processes for ongoing improvements.

A successful candidate will enjoy collaborating with and supporting process owners in a factory environment to proactively lead and implement continuous improvements.

Qualifications

• B.S. in Chemical Engineering or Paper Science Engineering; 5+ years of practical papermaking experience also considered
• 3-5 years of experience in pulp/paper, textiles, or chemical manufacturing
• Ability to identify need for process improvements and solve non-routine technical problems
• Strong relationship building skills
• Good communication skills both written and oral with multiple organizational levels
• Experience learning new concepts and/or technology and applying them
• Ability to work with autonomy
• Must have a valid Driver’s License and acceptable Motor Vehicle Record
•  Solid mechanical and electrical aptitude and skills. 
• Ability to occasionally lift and carry 50 pounds. 
• Proficiency in MS Office programs (Word, Excel, PowerPoint)

 
Perks!

• Competitive health + wellness benefit plan
• Continuous professional development with many opportunities for growth!
• Recharge with paid time off, 3 floating holidays and separate sick days 
• Competitive Salary, Incentive Plan and Annual Merit Increases 
• Company Vehicle
• 401(k) Plan with Match 
• Relocation assistance

How you will have an impact
Represent Solenis at key paper mill customer accounts and ensure we have highly satisfied customers who want to grow our business with them.  Provide the highest value returns to the customer through their investment in our products and services while building your technical and business knowledge and capabilities.

Key Responsibilities

• Engagement in Solenis’ safety program, reducing risk through identify and minimizing hazards and conducting BBSOs
• Communicating with key customer personnel frequently and developing relationships
• Documenting service provided in weekly and monthly reports
• Routinely review chemical applications and customer processes within the territory accounts ensuring effective applications through routine testing and monitoring resulting in customer satisfaction and business retention.
• Analyze data to assess treatment program performance and recommend improvements.
• Troubleshoot technical issues at customer sites and assist in developing corrective action plans in collaboration with Area Account Manager.
• Manage inventory, ensuring customer always has product and supporting deliveries 
• Equipment uptime through preventative maintenance and troubleshooting issues
• Identify growth opportunities at existing customer accounts and support business development efforts at prospect sites.

A successful candidate will enjoy collaborating with customers in a factory environment to proactively lead and implement continuous improvements.

We understand that candidates will not meet every single desired qualification.  If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at [email protected]

The expected compensation range for this position is between $75,900.00 and $126,500.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law.