Technical Account Manager

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.​

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Job Summary:

The Technical Account Manager is a critical technical liaison between FLIR and our largest customers, coordinating internal resources to ensure their needs are met.

Technical Account Managers (TAMs) manage the deployment of our solutions with our premier customers. The TAM provides advice on deployment architectures, works with vendors to manage the support strategy, oversees the project, and assists in launch planning as well as any ongoing operational issues.

Your Contribution:

• Technical Support: Helping clients understand our product’s technical features and how to use it, as well as accurately specifying networking needs. You will become an expert at planning and deploying FLIR solutions, inclusive of hardware and network.
• Project Management: Coordinating cross-functional efforts, managing timelines, and ensuring processes are followed and deliverables meet quality standards.
• Customer Satisfaction: Ensuring customers are satisfied, conducting regular business reviews to ensure success and uncover opportunities for growth.
• Progress Reporting: Collate data and report on current progress across multiple projects.
• Problem-Solving: Identifying, diagnosing, and resolving technical issues before they impact the client.
• Presentation Skills: Articulating complex technical topics, diplomatically addressing customer concerns, and providing high levels of customer satisfaction.
• Travel as required to conduct and assist in deployment, commissioning, troubleshooting and operational needs.
• Provide support to internal Solutions Architects, Sales Managers, and Support Personnel when your expertise is needed.

To be ready for this role, we’d love you to have:

• US Citizenship required due to contract requirements.
• Technical degree or professional experience equivalent required, computer science or networking degrees ideal. 
• Experience deploying solutions on a distributed architecture.
• Ability to quickly understand and troubleshoot complex networking requirements and software applications.
• Strong presentation and communication skills, ability to effectively interface with both external customers and internal management. 
• Comfortable with travel up to 50%

Preferred Skills Include:

• Prior background in technical project management.
• Experience managing projects in Asana.
• Experience in the security industry.

What Teledyne FLIR offers you:

• Opportunity to develop your career with the international world leading company in thermal and sensing technology.
• At FLIR, you get a unique opportunity to experience how cutting-edge sensor technology and software come together under one roof.  We do our research & development and manufacturing in-house.
• Friendly culture with a focus on collaboration, problem solving and creativity.
• Work closely with Product management, Business Development, and Application Support.
• Competitive compensation and benefits.

Interested?

• If you like what you read, and believe you are the right person that will make us better, do not hesitate to apply. The selection process is ongoing, so don’t wait.

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Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. ​