About Us:
At RudderStack, we are redefining enterprise-scale data collection and routing. We are building a customer data platform (CDP) on the customer’s own data warehouse. Our open-source, developer-first approach is the first of its kind. We understand the outsized impact customer data has on businesses, and we understand the challenges and pain points. We are looking to solve the customer data management problem in enterprises, once and for all, in a secure, compliant and cost-effective way.
RudderStack collects data from 30+ sources, can transform events on the fly, and routes to 150 different marketing, sales, product, analytics applications all with one snippet of code.
We’re backed by Insight Partners, Kleiner Perkins and S28 and have raised a total of $82 million in funding. Our customers include Stripe, Crate + Barrel, Acorns, Hinge, and Priceline. We process critical customer data for some top companies around the world, and are looking for ambitious individuals to join our team and help shape the future of our product.
About the Role:
We are looking to expand our Customer Success team by hiring a commercial focused Customer Success Manager for our Starter and Growth tier. The Commercial CSM will be working directly with our global portfolio of customers, and will need to be comfortable driving renewal conversations with our developer/engineer customers.
We are a leading CS organization in the SaaS space, using our own products to take a detailed, data-driven approach to customer management. We are a growth stage company so candidates should be scrappy and comfortable with ambiguity and rapid change. This also means there is opportunity to have a massive impact on the trajectory of the company. We need people who can understand customer pain points, communicate our value, and help customers adopt a platform solution.
Our roles are remote first and can be based anywhere in the US. You will be working with customers globally, so may need to adjust for timezones and conversations with customers. We offer competitive compensation / OTE. (#LI-Remote)
Responsibilities
- Manage and execute renewals process for all Starter and Growth tier accounts, globally.
- Manage commercial forecasts for all Starter and Growth accounts.
- Identify any expansion opportunities and collaborate with Account Executives to expand a contract.
- Work with assigned Technical Account Managers to identify at-risk accounts prior to renewal, and create engagement strategies to improve product adoption prior to renewal discussions.
- Identify and consolidate customer product feedback and requirements to share with our Product team
- Manage customer onboarding progress with our Technical Account Managers and escalate any issues as appropriate
- Work with Technical Account Managers to make sure technical support blockers have been addressed in a timely manner.
- Collaborate with RudderStack leadership to build scalable operations and processes to support rapid growth globally
What we are looking for
- Understanding or experience in the CDP space and data ecosystem
- Understanding of marketing analytics, BI, product analytics or sales operations challenges
- Experience executing commercial strategy, renewals, and expansions
- Experience managing a large, global portfolio of customers
- Ability to multi-task and maintain high attention to detail across multiple projects
- Highly organized and detailed person with strong communication and organizational skills
- High curiosity and grit
- Ability to thrive in a constantly evolving work environment
- A positive attitude
Depending on your work location, the target annual salary for this position can range from $120,000 - $160,000. When determining pay as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.
The RudderStack Way:
You get a chance to work on challenging problems alongside amazing people as we scale RudderStack. We are meaningful and thoughtful about our hiring, and want to build great teams together. We expect everyone to be deeply involved with hiring, so you have a hand in helping build the team. We have a global mindset, and want to bring on the best talent regardless of location. The company is still in the early stages, and you will get to see the complete lifecycle of a startup, from getting the initial customers to raising funding rounds, and beyond. Those who thrive in this sort of dynamic environment will experience extraordinary career growth.
Our benefits include, comprehensive health insurance, work from home office setup reimbursements, learning stipends, "take as you need" vacation policy, flexible work hours, remote first culture, team lunches, events and more!
We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
