Support Analyst

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Responsibilities

• Provide technical trade and application support for portfolio management and loan management inquiries for clients in our cloud-based proprietary software.
• Research front-to-back office issues and questions pertaining to trade entries, order management, portfolio performance, reporting, compliance, data feeds, and reconciliations with the appropriate level of urgency and communication.
• Ensure an excellent client experience by providing proactive, timely, and effective communication regarding the impact, status, and next steps of the issues reported.
• Act as a liaison between the client and internal departments in facilitating issue resolution and/or software delivery.
• Prioritize multiple client inquiries with different SLAs in a fast-paced environment.
• Manage client production upgrades by interacting with QA, development, the client, and assist with user acceptance testing before upgrading the Production environment.
• Escalate issues internally with the appropriate level of urgency to meet client deadlines.

Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.