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Strategic Operations Program Manager
Trust & Safety
Posted on 12/12/2022
United States
Experience Level
Desired Skills
  • Improve and scale the Trust & Safety operational and content moderation workflows via process development, workflow optimization, product and tooling improvements, and automation of manual tasks
  • Manage, prioritize, and scope tooling requirements and requests from ops teams
  • Manage the review and labeling of sample data for the purposes of training automated detection systems, precision measurement, and prevalence measurement
  • Set up processes to identify, track, and escalate trends, emerging issues or threat vectors, and product or policy gaps and opportunities
  • Proactively identify and develop solutions for operational or cross-functional issues, gaps, and opportunities
  • Manage multiple large-scale programs, including developing and managing end-to-end project plans, providing cross-functional coordination and communication, and ongoing communication of project status, issues, and risks to stakeholders
Desired Qualifications
  • 5+ years experience in product operations, program or project management, or operational management roles
  • Experience in identifying, managing, and implementing operational improvement initiatives
  • Experience working cross-functionally and building strong relationships with product, engineering, legal, and other ops teams
  • Demonstrated record of critical thinking and creative problem solving to address complex, multi-disciplinary challenges
  • Thrives in ambiguity and can adapt and lead through dynamic and fast-paced environments
  • Experience with operational roles in Trust and Safety
  • Experience (formally or informally) with blockchain technologies, Web3, or NFTs
  • Experience working in a high-growth startup

51-200 employees

Largest NFT marketplace
Company Overview
OpenSea's mission is to make digital collectibles available to anyone, through buying or selling these items through a smart contract. OpenSea is a peer-to-peer marketplace for cryptogoods, which include collectibles, gaming items, and other virtual goods backed by a blockchain.
  • Paid family leave - Whether you’re bonding with a new child or taking care of a family member, we understand you need this time off.
  • Health insurance - Your wellness is important. We've got you covered. Take care of yourself to come to work happy and healthy.
  • Flexible vacation policy - Sometimes we all need a break. Take one, take many. Just come back recharged and inspired.
  • Flexible hours - We know you have personal priorities to take care of. Take care of them and work on your own hours; we’re flexible.
  • Work from home - Avoid long commutes in and out of the office. Instead, work in the comfort of your own home and set-up.
  • Workshops & conferences - Attend relevant workshops and conferences to grow and develop. It’s our priority.
  • Travel & company retreats - As an international team, we take the time to meet up for company retreats.
  • Game nights - Once a month, we set work aside and play a game or two to bond as a team.
Company Core Values
  • Cultivate continuous growth
  • Prioritizegenuine
  • Embrace openness
  • Foster inclusive collaboration