Full-Time
Customer Account Specialist 1
Posted on 11/23/2025
Cabinetworks Group
1,001-5,000 employees
Designs and manufactures kitchen cabinets nationwide
No salary listed
Solon, OH, USA
In Person
 Sales & Account Management |
|---|
- High School diploma required.
- Customer Interaction: Be the friendly voice on the phone, the helpful email responder, and the go-to expert in chat—building strong relationships through stellar service.
- Order Management: Take charge of the entire order process, ensuring everything is accurate and timely.
- Product Consultation: Share your product knowledge and guide customers to the perfect solutions for their needs.
- Customer Advocacy: Break down barriers and coordinate with designers, installers, and end customers to make sure everything runs smoothly.
- An Associate's or Bachelor's degree is a plus.
Cabinetworks Group designs and manufactures kitchen cabinets for homes. It is America’s largest privately held cabinetmaker, with over 8,000 employees across 25 locations and 19 manufacturing facilities. The company offers a broad range of cabinet options through 16 brands, including KraftMaid, Medallion, and Merillat, and sells different styles and configurations that customers install in kitchens and related spaces. Its products come from in-house design and production at its facilities and are then distributed through its brand networks to homeowners and builders. What sets Cabinetworks apart is its scale as a privately held, multi-brand organization that emphasizes a collaborative, customer-focused experience and a strong emphasis on its people, aiming to be the employer of choice. The company’s goal is to reshape the cabinet industry by bringing humanity and teamwork to every aspect of the customer journey and to grow by making life in the kitchen more central to home life.
Company Size
1,001-5,000
Company Stage
Debt Financing
Total Funding
$100M
Headquarters
Ann Arbor, Michigan
Founded
2020
Simplify's Take
What believers are saying
- Secured $100 million liquidity with 98% lender support, extending maturities to 2031-2032.
- $14.2 million Livonia investment creates 110 jobs, expanding capacity since 2024.
- Gary Sinise Foundation partnership boosts reputation among veteran customer segments.
What critics are saying
- Masco erodes 15-20% market share via Home Depot distribution in 12-24 months.
- American Woodmark price cuts compress margins 5-10% as dealers switch in 6-12 months.
- 20% housing starts decline since 2025 slashes 40% of new construction revenue in 6-12 months.
What makes Cabinetworks Group unique
- Cabinetworks operates 16 facilities with brands like KraftMaid, Merillat, and Medallion.
- Serves repair/remodel and new construction markets as largest privately held U.S. cabinet maker.
- Supports 5,200 employees across 20 locations for nationwide dealer distribution.
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Benefits
401(k) Company Match
Paid Vacation
Performance Bonus
Company News
Cabinetworks Group to spend $14,200,000.00 to occupy new space in Livonia Michigan. Cabinetworks Group to spend $14,200,000.00 to occupy new space in Livonia Michigan.Livonia, Michigan — According to state and local development sources, Cabinetworks Group plans to invest $14,200,000.00 to build out new space in Livonia. The company is creating 110 new jobs at this facility. The company plans to occupy the new space in Livonia, on or about May 1, 2024. According to the company website Cabinetworks Group is Americas 2nd largest cabinetry manufacturer, with offices and manufacturing facilities across the country. Offering an unmatched selection of stylish, high-quality products at a variety of price levels, our brands are favored by builders, dealers, distributors and home centers throughout North America