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Scrum Master
Cloud Integrations & Platform Services
Posted on 1/4/2023
Remote in USA • Kirkland, WA, USA
Experience Level
Desired Skills
  • Has a good understanding of agile methodologies, process and change management tools and techniques
  • Seeks to understand how things work and looks to improve
  • Has the skills to handle ambiguity, exploration, and iteration under deadlines
  • Likes digging into a problem and partnering to drive change
  • 8+ years of practicing Agile Scrum Master experience - or equivalent in tech focused industries
  • Good understanding of the ServiceNow platform and modules
  • Scrum Master certification or training
  • Proven success in coaching and mentoring a team through an agile transformation
  • Working knowledge of Lean, Agile, or similar frameworks and techniques: Lean design, iterations, loop feedback with customer involvement
  • Agile Scrum Master Basics:
  • Keep team organized, focused, and moving forward
  • Clear obstacles and protect team from distractions, over-committing, and scope creep
  • Ensure positive team health and mitigate team conflicts
  • Promote organizational understanding of Agile roles and responsibilities
  • Empower team members to engage in value creation, innovation and improvement (Scrum Master - not task master)
  • Capture and drive robust feedback and communication loops across the 5-6 teams
  • Agile Scrum Ceremonies:
  • Facilitate team events and ceremonies -with the team: daily stand-ups, end-of-iteration retros, iteration reviews, sprint demos
  • Work with team and Product Managers to maintain a rich backlog, facilitate estimating, story pointing and holistic decomposition of Features, Spikes and Enablers
  • Construct regular retrospectives, note areas for improvement and take action
  • Administer the scrum board - cards are up to date, backlog is robust, goals are clear…
  • Proactively eliminate blockers and manage roadblocks
  • Team Leadership:
  • Partner with team members to craft clear charters and working relationships
  • Call out risks and dependencies, mitigate or provide path to resolution where possible, and see through to completion
  • Report regularly on the velocity, progress, health, risks, impediments, or successes of the team
  • Hold regular 1:1s with scrum team members and stakeholders; Facilitate understanding and transparency; Address disagreements
  • Help the team enhance and streamline the ways in which they achieve goals
  • Recognize great work and celebrate successes

10,001+ employees

Cloud-based enterprise operation solutions
Company Overview
ServiceNow’s mission is to transform IT to revolutionize the enterprise by placing a service-oriented lens on the activities, tasks, and processes that make up day-to-day work life. The company is committed to helping modern enterprises operate faster and become more scalable through their platform that optimizes processes, makes work more intuitive, and discovers insights that create new value.
  • Generous family leave
  • Flexible PTO
  • Matched Donations
  • Retirement benefits
  • Annual learning stipends
  • Paid volunteer time
Company Core Values
  • Wow our customers
  • Win as a team
  • Create belonging
  • Stay hungry and humble