Full-Time

Technical Account Manager

Confirmed live in the last 24 hours

Obsidian Security

Obsidian Security

51-200 employees

Provides SaaS security and compliance solutions

Cybersecurity

Compensation Overview

$120k - $185kAnnually

+ Equity Awards + Incentive Compensation

Mid

Remote in USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Python
Requirements
  • A strong blend of communication abilities and technical skills to be the field-facing technical ambassador for Obsidian
  • Experience building and managing strong customer relationships
  • Experience with cybersecurity, especially Cloud and SaaS security concerns
  • Ability to prioritize and manage multiple requests while delivering results
  • Experience administering and configuring SaaS applications (such as Google Workplace / GSuite, O365, Okta, Duo, etc)
  • Experience interacting with APIs, integrations, and middleware
  • An understanding of common web authentication methods (such as tokens, OAuth, SAML, etc.)
  • Versed in software engineering (Python) is a definite plus
  • Experience with cybersecurity solution stacks
  • Experience in incident response, threat triage, log analysis, and data correlation is a strong plus.
  • Willingness to travel occasionally to meet with customers, not expected to exceed 5%
Responsibilities
  • Deliver the highest level of customer experience and technical assistance to customers and partners. Manage simultaneous customer requests, inquiries and issues of varying complexity and priority.
  • Take ownership of driving complex scenarios and issues, working with appropriate stakeholders in engineering, product management and sales to deliver successful outcomes.
  • Work closely with our customers to make sure they are enabled/on-boarded successfully, fully understand how to use the platform, and can successfully integrate it into their day-to-day workflows.
  • Drive towards improving customer understanding and usage of the Obsidian platform. This includes understanding common issues to build and improve in-product documentation and guides, as well as deliver live or recorded product training for new customers or partners.
  • Identify, communicate, and deliver on opportunities to improve Obsidian’s ability to support and enable our customers to be successful, including new processes, tools, or product prototypes.
  • Create and deliver Account Health checks and Quarterly Business Review

Obsidian Security focuses on protecting Software as a Service (SaaS) applications from cybersecurity threats and ensuring compliance with regulations. Their platform consolidates data from various SaaS applications into a unified knowledge graph, allowing businesses to monitor risk and compliance without needing deep expertise in each application. They offer services such as continuous compliance monitoring, incident response, and third-party SaaS risk monitoring, which help companies manage their SaaS security effectively and cost-efficiently. What sets Obsidian apart from competitors is its ability to learn from each threat it mitigates, continuously improving its solutions based on extensive research and expertise in SaaS security. The goal of Obsidian Security is to provide businesses with a reliable and efficient way to safeguard their SaaS applications and reduce risks associated with third-party integrations.

Company Stage

Series C

Total Funding

$119.5M

Headquarters

Newport Beach, California

Founded

2017

Growth & Insights
Headcount

6 month growth

12%

1 year growth

31%

2 year growth

73%
Simplify Jobs

Simplify's Take

What believers are saying

  • Recognition as a Strong Performer by Forrester Wave highlights Obsidian's robust market position and potential for growth.
  • Availability on platforms like Google Cloud Marketplace and CrowdStrike Marketplace increases accessibility and potential customer base.
  • Strategic appointments, such as the former Global CISO of Wells Fargo joining the board, bring valuable expertise and strengthen leadership.

What critics are saying

  • The rapidly evolving cybersecurity landscape requires constant innovation to stay ahead of emerging threats, posing a continuous challenge.
  • Dependence on partnerships for market expansion could be risky if these alliances falter or competitors form stronger collaborations.

What makes Obsidian Security unique

  • Obsidian Security's focus on SaaS security and its ability to consolidate and normalize data into a unified knowledge graph sets it apart from traditional cybersecurity firms.
  • Their continuous improvement cycle, which learns and enhances with every threat mitigated, provides a dynamic edge over static security solutions.
  • Partnerships with industry leaders like CrowdStrike and Databricks enhance their credibility and expand their market reach.

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