Full-Time

Senior Technical Product Manager

Posted on 5/31/2024

Nextiva

Nextiva

1,001-5,000 employees

Integrated business communications platform


Compensation Overview

$115k - $178.7kAnnually

+ 401k matching + Paid parental bonding leave + Opportunities for learning and development

Senior

Remote in USA

Required Skills
Agile
UI/UX Design
JIRA
Marketing
SCRUM
Confluence
Requirements
  • 3-5 years’ experience in a Product Manager role at a technology company
  • Bachelor's degree
  • Deep understanding of customer needs, market offerings, competitive position and feature requirements and business model
  • Ability to effectively communicate and manage multiple competing priorities
  • Training and presentation experience with stakeholders or coworkers
  • Experience working closely with stakeholders to deliver high profile product features
  • Ability to deliver projects quickly, reacting to tactical high impact changes that require strategic solutions
  • Meticulous attention to detail
  • Strong interpersonal, collaboration, and organizational skills
  • Excellent time and project management skills
  • Ability to work in a fast-paced, rapidly changing environment
  • Excellent written, verbal, and presentation skills
  • High proficiency in instructional writing and technical writing
  • Software Proficiency: Microsoft/Google products, Jira & Confluence
  • Bonus Points For: UCaaS CCaaS or CRM experience, Scrum, Kanban, Agile certifications, First-hand QA/QE experience and/or software engineer/software developer experience, Master’s Degree in any related field
Responsibilities
  • Developing and harvesting product ideas by processing customer and user needs
  • Prioritizing the feature backlog by keeping in mind the bigger business objectives
  • Successful execution, delivery, and adoption of the product(s) and features
  • Acting as the point person for the Business, Development Teams, and the UX Teams
  • Actively getting involved with product planning, UX Research, and Design
  • Writing clear and detailed product initiatives, features/Epics, stories, design requests, and bug tickets within Jira for developers, product designers, QA/QE team members
  • Attending or leading meetings and refinement/grooming sessions for product feature stakeholders
  • Participating in ideation and discovery sessions for product initiatives and features
  • Reviewing and including NPS, customer feedback via Pendo, customer escalations, partner suggestions into dev team’s backlogs
  • Identifying and communicating potential issues with priorities or sprints to product leadership
  • Collaborating and communicating with other product managers at Nextiva to ensure everyone is aware of dev teams’ efforts
  • Keeping the Product marketing team in the loop on product releases
  • Working closely with Customer support; helping write how-to articles and run book creation
  • Supporting internal and external training efforts
  • Being a self-starter

Nextiva offers an all-in-one business communications platform that integrates phone, SMS, video, and email, along with customer experience and productivity tools. The platform is backed by Goldman Sachs and serves over 100,000 businesses, including well-known brands like the San Antonio Spurs and the Florida Panthers.

Company Stage

Private

Total Funding

$210M

Headquarters

Scottsdale, Arizona

Founded

2008

Growth & Insights
Headcount

6 month growth

3%

1 year growth

20%

2 year growth

10%