We’re counting on you to:

• Collaborate with different departments to establish and support IT systems and processes for the organization. 
• Effectively provide technical support to all staff whenever needed
• Maintain our Windows and macOS laptops and Mobile Device support
• Administration and automation of user-level access to applications during the onboarding and offboarding process. 
• Drive security efforts while communicating potential gaps in an efficient, timely manner
• Troubleshoot hardware and software issues while maintaining our internal IT support ticketing systems
• Handle purchasing and setup of hardware, and be responsible for keeping track of hardware inventory
• Identify and install necessary updates and upgrades to company software and hardware while looking for improvements to these processes

Requirements:

• 3-5 years of experience as an IT Specialist or related role. 
• Experience with support and administration of computers and other hardware assets. 
• Strong working knowledge of both the MacOS and Windows ecosystem
• Experience managing multiple software and hardware applications in a tech company environment
• Experience with remotely supporting, installing, configuring and troubleshooting different applications
• Knowledge and application of IT security best practices
• Experience starting and maintaining IT inventory and automated IT processes

Who You Are:

• Analytical and enthusiastic mindset for solving IT problems and delivering solutions
• Passionate about employee experience and building a world-class IT department
• Strong interpersonal skills with an ability to communicate and collaborate with different stakeholders
• Data-driven. Comfortable with data and can demonstrate ability to identify why data is important to the role.
• Passion for helping Health & Wellness professionals.
• You naturally have a customer/client/community obsession 
• You have a growth mindset, you’re naturally curious and learning & development are very important to you
• Comfortable with a high level of accountability and autonomy
• Strong focus on collaboration and teamwork
• Comfortable with change and jumping into action
• Openness to being outside of your comfort zone

Our Perks And Benefits:

• Unlimited Vacation: We believe you can be highly productive and still have plenty of time for life outside of work.
• Generous health benefits plan: Coverage starts from Day 1 and includes vision & dental.
• Choose your device: Are you team Windows or Apple? You shouldn’t have to compromise, especially if you work more efficiently on a specific operating system. When you join us, you get to pick!
• Home Office Allowance: $500/year to ensure your home office is set up for optimal comfort and productivity.
• Health & Wellness Allowance: $750/year to support your health & wellness-related goals and hobbies.
• Learning & Development Allowance: $1000/year to explore a new skill, attend a conference, read some new books, etc.
• Fully Remote: Work from the comfort of your own home with the choice to access our downtown Toronto office for a change of scenery. 
• Events & Free Lunches: We prioritize weekly team bonding and monthly company-wide social events with a lunch stipend. We pride ourselves on maintaining a culture where everyone feels engaged, inspired, and excited to come to work every day.