Director of Engineering

Salary Range: 250000 to 275000 (Currency: USD) (Pay period: per-year-salary)

POSITION SUMMARY

RESPONSIBILITIES

STRATEGIC PLANNING AND OPERATIONAL LEADERSHIP:
• Develop long-range engineering strategies, asset protection plans, and capital improvement roadmaps for major systems including heating, ventilation, and air conditioning equipment, electrical distribution, emergency power, vertical transportation, plumbing, fire and life-safety systems, and façade elements
• Establish and maintain engineering standards, operating procedures, preventive maintenance schedules, safety practices, lockout and tagout procedures, hot work permitting, and work authorization processes
• Ensure all engineering activities are planned and coordinated to minimize operational impact and tenant disruption
• Maintain accurate inventories, equipment documentation, and system records within computerized maintenance management platforms and related systems.
SYSTEM RELIABILITY & UPTIME ASSURANCE:
• Ensure continuous availability and reliability of all critical building systems, which include central heating and cooling plants, primary electrical distribution, building management systems, fire detection and suppression systems, and vertical transportation.
• Track key metrics such as system uptime, response time to events, and work order completion performance. Lead incident reviews, root-cause analysis, and follow-up corrective actions for any significant or repeated system failures
• Implement continuous improvement programs to increase equipment reliability, reduce unplanned downtime, and extend asset life.
BUDGETING, FORECASTING, AND VARIANCE MANAGEMENT:
• Develop and manage the annual engineering operating budget, which includes labor, overtime, materials, contracts, tools, and utilities. Prepare financial justifications for capital projects based on lifecycle cost analysis, risk mitigation, operational efficiency, and compliance requirements
• Partner with Property Operations and Finance to prioritize and forecast multi-year capital needs
• Provide a monthly written review of engineering labor and overtime performance compared to budget, including a clear explanation of any overtime variance greater than five percent
• Provide a monthly written explanation for any repair or maintenance activity exceeding five thousand dollars, documenting the cause, contributing factors, and next steps
• Maintain strict cost control and financial transparency across all engineering functions
PROJECT MANAGEMENT & INFRASTRUCTURE EXECUTION:
• Lead engineering projects from concept through close-out, including scope definition, budgeting, proposal development, bidding, contractor selection, contract management, scheduling, commissioning, and turnover
• Ensure all work meets Empire State standards for safety, quality, documentation, testing, and system integration
• Coordinate closely with construction management, tenant coordination, information technology, and building operations to avoid conflicts and ensure alignment
• Ensure that all project deliverables, including as-built drawings and operation and maintenance manuals, are accurate and properly archived
VENDOR AND CONTRACTOR OVERSIGHT: 
• Select, negotiate, and oversee major service providers for elevators, chillers, boilers, controls, fire and life-safety systems, water treatment, structural specialties, and other technical services
• Establish clear service expectations, performance standards, and work documentation requirements
• Conduct performance reviews, evaluate pricing and service quality, and make recommendations on renewals or rebids
• Ensure all vendors follow strict safety and compliance protocols, including site-specific orientation, daily hazard assessments, lockout and tagout verification, hot work control, and confined space entry rules
REGULATORY COMPLIANCE, SAFETY MANAGEMENT, & RISK MITIGATION: 
• Ensure full compliance with all New York City and New York State regulations, which include Department of Buildings requirements, Fire Department requirements, safety regulations, and environmental standards
• Maintain all required testing, inspection, documentation, permits, and certifications for elevators, fire alarms, sprinkler systems, fuel storage, emergency generators, pressure vessels, cooling towers, boilers, and all related equipment
• Maintain a comprehensive safety program that includes hazard assessments, worker training, documented safety procedures, and required safety equipment
• Lead emergency planning and response for power failures, equipment failures, floods, leaks, severe weather, and other incidents, including post-event evaluation
CROSS-FUNCTIONAL COORDINATION AND STAKEHOLDER ENGAGEMENT:
• Work closely with Property Operations, security, housekeeping, leasing, construction, information technology, sustainability, and major tenants to align engineering priorities with operational needs
• Support leasing and tenant improvement processes by reviewing plans, verifying capacity, identifying code requirements, and assessing system impacts
• Provide clear communication to tenants and employees regarding planned outages, major projects, and incident responses.
SUSTAINABILITY, ENERGY PERFORMANCE AND DECARBONIZATION SUPPORT:
• Lead initiatives to reduce energy and water use, lower carbon emissions, and support environmental and sustainability goals set by Empire State Realty Trust
• Monitor energy use intensity, peak electrical demand, utility consumption, and greenhouse gas performance
• Identify both operational and capital opportunities to improve energy efficiency, reduce peak demand, and support compliance with environmental performance laws, including New York City Local Law 97 and related carbon-reduction requirements
• Support benchmarking, certifications, and required government reporting
TECHNOLOGY AND SYSTEMS MANAGEMENT:
• Oversee building management systems, computerized maintenance management systems, access control systems, and other operating technologies
• Ensure system trends, alarms, dashboards, and maintenance records are accurate, complete, and used to support informed decision-making
• Partner with information technology to ensure network integrity, cybersecurity protection, and infrastructure reliability
• Manage data driven operations and KPI dashboards to make swift informed decisions to reduce energy and staffing costs
STANDARDS, PROCEDURES, AND QUALITY ASSURANCE:
• Develop, maintain, and enforce written standard operating procedures for all critical systems and maintenance activities
• Ensure preventive maintenance schedules are followed consistently and documented accurately
• Conduct periodic audits of logbooks, system settings, equipment conditions, and recordkeeping to ensure compliance with internal and regulatory requirements.
PEOPLE LEADERSHIP AND WORKFORCE DEVELOPMENT:
• Lead and develop the engineering team, which includes engineers, mechanics, tradespeople, and technicians, to ensure strong performance, consistent coverage, and high morale
• Conduct performance evaluations, coaching, corrective actions, and succession planning
• Ensure the team receives all required technical training, safety training, and certifications mandated by New York City and state law
• Expand in-house capabilities by recruiting employees with skills in carpentry, painting, plumbing, minor electrical work, and general handyman functions
• Provide ongoing training to increase the team’s ability to perform tasks internally and reduce reliance on external contractors
• Promote a culture of safety, professionalism, quality workmanship, and continuous improvement
• Build a strong pipeline of future engineering leaders
PERFORMANCE METRICS AND REPORTING:
• Critical system uptime: Maintain at least ninety-nine-point seven percent uptime for major systems and ninety-nine-point nine percent uptime for life-safety systems.
• Response time for critical events: Respond to life-safety or major infrastructure events within five minutes during staffed hours and within fifteen minutes after hours.
• Work order completion time: Complete standard corrective work orders within forty-eight hours on average.
• Energy performance metrics: Monitor and improve energy use intensity, manage peak electrical demand, and reduce weather-normalized energy consumption.
• Financial reporting: Provide monthly written key performance indicator summaries and variance reports which will cover overtime performance, repair costs over five thousand dollars, and other operational variances.

WHAT SUCCESS LOOKS LIKE

Establishes strong operational alignment across the portfolio, to drive consistency, accountability, and adherence to clear performance standards across all properties and teams.
Leverages available technology, data analytics and predictive maintenance tools to optimize system performance, improve lifecycle planning, and drive continuous operational improvement.
Develops a strong pipeline of future engineering leaders and fosters a culture of professionalism, accountability, and continuous improvement.
Expands in-house technical capabilities and reduces reliance on external contractors through targeted training and workforce development.
Ensures buildings are well maintained, teams operate efficiently, and preventive maintenance and operational initiatives are delivered on time and within budget
Leverages data-driven operations and KPI dashboards to make informed decisions that reduce energy consumption and staffing costs, resulting in a safe, efficient, and high-performing portfolio.
Provides proactive leadership and effective operational oversight to enable seamless day-to-day performance and allow senior leadership to focus on strategic priorities.

REQUIRED SKILLS / ABILITIES

Strong technical knowledge of heating, ventilation, and air conditioning systems; central plant operations; electrical distribution; emergency power; plumbing; vertical transportation; fire and life-safety systems; and building automation systems
Demonstrated success leading teams, managing budgets, and completing complex projects
Strong communication skills and the ability to work effectively with senior leadership, regulatory agencies, tenants, and service providers. Proven ability to drive safely, operational excellence, and continuous improvement using metrics, process discipline, and team development

EDUCATION & EXPERIENCE

A minimum of seven to ten years of engineering, facilities, or property operations experience, including leadership experience at a large commercial, mixed-use, or high-rise property
A bachelor’s degree in engineering or a related field is preferred
New York City licenses such as stationary engineer and refrigeration operator are strongly preferred

PHYSICAL REQUIREMENTS

Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Ability to access mechanical spaces, rooftops, and infrastructure areas as needed
Occasional off-hours response to critical events

WHAT YOU CAN EXPECT

At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work® Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors -
Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently
Dynamic – you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
Dependable – you take a strong sense of ownership and accountability over your work
Passionate – you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude
Curious – you consistently look for new ways to work smarter, not just harder
Ethical – you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture
Positive – you possess a service-oriented attitude with excellent follow through

BENEFITS

Competitive base salary and bonus
Health/Dental/Vision insurance
Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
Voluntary Enhanced LTD Program
Voluntary Hospital, Accident, and Cancer Programs
401(k) with 100% match up to 5%
Paid parental leave
Pre-tax transit accounts
Employee Assistance Program for emotional, financial, and legal support

WELL-BEING

Generous paid time off
Flex remote work time
Flex Summer Fridays
Employee engagement programs
Volunteer time off
Continuing education
Complimentary Empire State Building Observatory access
Complimentary gym membership and other wellness benefits
Employee Discount Programs