Flagship Retail Manager
Posted on 3/5/2023
San Francisco, CA, USA
Experience Level
  • 5+ years of experience in customer service; 3+ years supervisory experience required
  • Retail, experiential/brand marketing, sales, hospitality or similar fields highly preferred; Direct-to-Consumer business model a plus
  • At least 21 years of age
  • High School Diploma or GED required; Bachelor's degree preferred
  • Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations
  • Extensive experience with P&L, POS and CRM software
  • Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from) and possess an exceptional driving record
  • No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring
  • Ability to obtain and maintain local sales licenses if applicable in your state
  • Willingness to work in various working conditions including being in a full service retail center or unpredictable weather conditions
  • Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs)
  • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
  • Strong understanding of written and spoken English
  • Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
  • Ensure that the customer experience is best-in-class: authentic, engaging, educational and aligned with Rivian's mission, core values and culture
  • Deploy Rivian's Sales and Customer Engagement strategy in your market, generating demand and connecting with the broader community
  • Own, track, and deliver on Key Performance Indicators (KPIs), ensuring location teams are invested in the related company-wide strategic objectives
  • Meet or exceed objectives and financial plans, including KPI targets, labor budget, and overall P&L goals
  • Collaborate with the Retail Operations and Programming teams to plan and execute activations, events, and strategies that create brand awareness, engage the community, drive traffic, generate demand, and support retention and conversion
  • Keep a pulse on the local market, tracking and reporting on business trends across local cohorts to better inform the business
  • Deploy the greater Rivian community strategy, prioritizing initiatives to maximize impact to your local market
  • Work with executive leadership to identify key business and performance opportunities and develop solutions that address the root cause
  • Collect, organize and analyze data and anecdotal feedback in order to create impactful business reviews that highlight our retail KPIs and measures of success
  • Uphold the processes that allow location teams to seamlessly move a customer through the ownership funnel with the help of the digital commerce platform and CRM tools
  • Collaborate with cross functional partners to create guidelines, training, and documentation to support organizational goals and milestones
  • Support various special events (both onsite and remote) and new site openings across the commercial organization as needed
  • Relentlessly uphold visual merchandising and retail presentation standards
  • Build a strong workplace culture focused on employee development, team experience and over-delivering for our customers
  • Oversee customer engagement and support, including product education, drives, lead generation and demand generation
  • Uphold the operational framework, best practices, and playbooks to deliver the best experience possible to our customers and team
  • Supervise staff, including hiring, training, mentoring, coaching, and evaluating performance
  • Manage the staffing model, including scheduling, shift patterns and the number of staff required to meet demand / traffic, in order to maximize efficiency and deliver a best-in-class experience
  • Manage and maintain compliance with all local, state and federal regulations as well as Rivian company policy and procedures

10,001+ employees

Electric vehicles manufacturer
Company Overview
Rivian is on a mission to keep the world adventurous forever. The company believes there is a more responsible way to explore the world and is determined to make the transition to sustainable transportation an exciting one. Rivian designed their emissions-free Electric Adventure Vehicles to challenge what's possible.
  • Ownership for All: We offer every employee the opportunity to own Rivian stock through equity programs, supporting their financial wellness.
  • Mental and Emotional Wellness: We provide employees and their families access to mental wellness platforms and our Employees Assistance Program
  • Fertility and Family Planning: We support diverse family-building journeys, providing employees with benefits such as paid parental leave and financial support for adoption, fertility treatments or surrogacy.
  • Competitive Compensation: We offer competitive compensation packages driven by mutual investment in our long-term growth and success.
  • Career Development: We enable all employees to own their development. Continuous learning opportunities and tuition reimbursement help drive performance, boost engagement and develop future leaders.
  • Transgender Benefits: In alignment with WPATH guidelines, our 2022 plans provide coverage toward medical, pharmacy and cosmetic needs.
Company Core Values
  • A diverse workforce
  • Embracing active allyship
  • Purpose-driven partnerships
  • Supporting our team