Full-Time
Customer Service Representative
Deadline 5/6/27
Dayton Freight Lines
Compensation Overview
$18/hr
Des Plaines, IL, USA
In Person
Category
 Customer Experience & Support (1) |
|---|
Required Skills
Customer Service
Requirements
- Skillful in Microsoft Office Programs
- Excellent keyboarding skills
- Has worked in a fast paced environment and has excellent attention to detail
- Experience with handling a high volume of phone calls
- Exceptional communication and customer service skills
- The ability to perform administrative and clerical tasks in an office and Service Center environment; Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsibilities
- Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.
- Assist the Service Center Manager
- Take and deliver messages for the Service Center Manager and Account Managers
- Provide assistance to Drivers
- Prepare bills of lading and delivery receipts
- Maintain excellent communication with external and internal customers as well as interline companies
- May be asked to assist with: Payroll
- Data entry
- Freight reports
- Driver collect reports
- Billing and filling