Full-Time

Manager – Technical Delivery

Confirmed live in the last 24 hours

GitLab

GitLab

1,001-5,000 employees

Unified DevOps platform for software development

No salary listed

Senior, Expert

Remote in UK

Candidates must be located in the EMEA region.

Category
Engineering Management
Software Development Management
Required Skills
Management
Requirements
  • Demonstrated progressive experience delivering two or more of the following consulting services: SCM migration, Cloud Architecture, Developer, CI/CD consulting services
  • Experienced in and with advanced insight into the GitLab platform
  • Experienced in giving and receiving positive and constructive feedback
  • Able to adapt to environmental change and retrospecting on successes and failures
  • Strong organizational, multi-tasking, and presentation skills. Ability to create momentum and foster organizational change
  • Previous leadership experience is a plus
  • Experienced in collaborating with other managers and executing strategies
  • Proven track record in software/technology sales or consulting and management
  • Demonstrated ability to think strategically about business, products, and technical challenges
Responsibilities
  • Work with the Professional Services leadership to help establish and manage goals and responsibilities for Professional Services Engineers and Professional Services Technical Architects
  • Assist in the development of thought leadership, event-specific, and customer-facing presentations
  • Share hands-on technical preparation and presentation work for key accounts helping sell the value of what GitLab professional services have to offer
  • Ensure the Professional Services Engineers exceed corporate expectations in achieving billable utilization targets as well as core knowledge, communication, and execution
  • Ensure the Professional Services Technical Architects exceed corporate expectations in achieving billable utilization target, and support the bookings target
  • Define and maintain a high bar for team member expectations and enable the team to achieve it
  • Challenge the team and yourself to learn and grow as trusted advisors to clients continually
  • Monitor the performance of team members and provide timely feedback and development assistance
  • Create, review, and approve formal statements of work, change requests, and proposals
  • Manage resource assignments and staffing levels, including recruitment as needed
  • Identify and implement improvements to the processes and tools used as a seasoned with experience leading teams of project managers and consultants in support of external customers
  • Work together with our engagement management team to propose, scope, and price professional services Statements of Work, including managing a PS sales overlay team
  • Bring the Professional Services team together with Account teams and Partners to plan and execute internal projects, ensure that teams have appropriate training and manage resources to deliver GitLab service offerings
  • Provide leadership and guidance to coach, motivate, and lead services team members to their optimum performance levels and career development
  • Ensure the delivery model is focused on quality, cost-effective delivery of services, and customer success outcomes
  • Remains knowledgeable and up-to-date on GitLab product releases
  • Document services provided to customers, including new code, techniques, and processes, in such a way as to make such services more efficient in the future and to add to the GitLab community
  • Work with the Product, Engineering, and Support organizations to build strong relationships
  • Participate in product roadmap discussions and be in the know on the direction of the product
  • Please provide feedback to Product/Engineering on what features and functionality the customers are asking for from our engagements
  • Work with the teams to contribute documentation and/or code for GitLab
Desired Qualifications
  • Previous leadership experience is a plus

GitLab offers a DevOps platform that simplifies the software development process by providing a single application for collaboration, visibility, and speed. The platform integrates various tools needed for software development, which helps teams manage their projects more efficiently without juggling multiple tools. This allows companies to focus on enhancing their products rather than getting bogged down in the complexities of builds. GitLab serves a wide range of clients, including large corporations across different industries, demonstrating its versatility. The company operates on a subscription-based model, providing access to its platform with features that support continuous integration and deployment. GitLab also offers free trials to attract new customers and continuously updates its platform to deliver ongoing value. Its goal is to streamline software development and deployment for organizations of all sizes.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

San Francisco, California

Founded

2014

Simplify Jobs

Simplify's Take

What believers are saying

  • GitLab's acquisition of Oxeye enhances its cloud security offerings for enterprise clients.
  • Partnership with Ooredoo Kuwait expands GitLab's influence in the telecommunications sector.
  • Potential sale to Datadog could enhance GitLab's cloud application offerings and market reach.

What critics are saying

  • AI-driven coding tools like Anthropic's Claude may reduce demand for traditional DevOps platforms.
  • Potential sale to Datadog could lead to strategic shifts misaligned with customer needs.
  • Integration challenges from Oxeye acquisition may distract GitLab from core DevOps offerings.

What makes GitLab unique

  • GitLab offers a unified DevOps platform, simplifying software development processes.
  • The platform integrates tools, reducing complexity and enhancing collaboration for software teams.
  • GitLab's open-source foundation fosters continuous innovation and community-driven development.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Spending Company Money

Equity Compensation

Life Insurance

Financial Wellness

Paid Time Off

Growth and Development Benefit

GitLab Contribute

Business Travel Accident Policy

Immigration

Employee Assistance Program

Incentives

All-Remote

Part-time contracts

Meal Train

Fertility & Family Planning

Parental Leave

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

2%

2 year growth

0%
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