Guest Services Team Member

Job Description

Hello there, Team Member extraordinaire!

Ever heard the saying, "First impressions last a lifetime"? Well, guess what?

As our Team Member, you get to be the wizard of welcoming, the maestro of memories, and the guardian of guest satisfaction. From the second they roll in till they say good bye, you're the mastermind behind crafting an unforgettable stay. Ready to sprinkle some magic on their hotel journey? Let's make every moment count!

Why work for Accor and Ibis Styles Hotel?
Why join Accor and Ibis Styles Hotel, you ask? Well, we're not just some global bigwig – we're a cosmic constellation of opportunities. Embrace your quirks because we're all about welcoming you just as you are, helping you discover a gig and a brand that vibes with your unique personality. We're not just in the business of jobs; we're your partners in growth and learning, ensuring that your daily grind has a purpose, and your journey with us is a perpetual exploration of Accor's boundless horizons.

Joining Accor isn't just a job; it's an invitation to grab the pen and write every chapter of your story. Together, let's dream up the future of hospitality – because, with Accor, tomorrow's possibilities are as limitless as your imagination.

• Employee benefit card offering discounted rates at Accor worldwide up to 70% off on hotel's rate and up to 30% in F&B.
• Free Bonus Breaks Voucher (complimentary stays in UK)
• Friends & Family Rates
• 28 days of paid holidays per year (pro rata)
• Eye Test Vouchers
• Staff Uniforms
• Learning programs through our Academies
• Cycle to work scheme
• Employee Vivup program with direct access to GP, high street discounts and many more
• Discounted or free food
• Work based Pension
• Cycle to work scheme

What you will be doing:

• Takes care of guests from their arrival through to their departure, ensures check in and check out are done with accuracy and efficiency.
• Contributes to guest satisfaction at all times by providing high quality services throughout their stay.
• Looking after guests’ reservations
• Taking care of the guests in our restaurant and bar.
• Helps meet the department's quantitative and qualitative objectives
• Promotes the hotel's offer and helps to meet the department's quantitative targets through his/her sales efforts.
• Look after breakfast, restaurant and bar.
• Implements brand and Group projects and identity features
• Anticipates guests' needs and takes them into consideration,
• Handles any guest complaints and/or remarks; provides a response as soon as possible,
• Conveys a good hotel image
• Respects the reservation commitments in full.

Your experience and skills include:

• Service focused personality is essential; experience is an asset
• Fluency in English; additional languages are a plus

Your team and working environment:

• You will be a key member of the reception team and the face of the hotel brand. It will be up to you to make our guests feel at home from the minute they arrive, until the minute they leave.

Job Types: Full-time

Salary: £12.60 per hour

Schedule:

• Holidays
• Monday to Sunday
• Overtime
• Weekend availability

Work authorization:

• United Kingdom (required) - we do not offer sponsorship 

Work Location: In person 

Qualifications