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Internship

Service Desk Analyst Intern

Confirmed live in the last 24 hours

CannonDesign

CannonDesign

1,001-5,000 employees

Architecture and engineering design firm

Education
Healthcare
Design

Chicago, IL, USA

Category
IT Support
IT & Security
Required Skills
Communications
Requirements
  • Must be enrolled in an Associate or Bachelor degree program in Information Technology or related field.
  • Knowledge of MS Windows desktop, Microsoft Office is required.
  • Strong communication skills and innovative thinking is essential.
  • Ability to work with the IT team to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner.
Responsibilities
  • Monitor Helpdesk: receive tickets, escalate tickets as appropriate, work with clients, and close out tickets. Manage end user expectations regarding estimated response times for issue resolution.
  • Provide end user support (problem-solving, troubleshooting Windows, supporting Microsoft Office issues) for local and remote users.
  • Prepare, set up, and coordinate employee equipment.
  • Identify areas of operation that require upgraded equipment; work with System Administrators to schedule and implement upgrades/replacements.
  • Participate in the testing and evaluation of hardware and software in partnership with IT staff and design technology leadership.
  • Adapt/modify existing hardware and software to meet specific needs.
  • Maintain peripherals (i.e. printers).
  • Travel may be required.
  • May perform other duties as required.

CannonDesign is a global architecture and engineering design firm that creates spaces aimed at enhancing the quality of life for individuals and communities. The firm provides integrated design solutions that combine architecture, engineering, and strategic planning. Their projects cater to a variety of clients, including educational institutions, healthcare facilities, corporate workplaces, and cultural organizations. Notable works include the University of Illinois Chicago School of Medicine Surgical and Innovation Training Lab and the Atlassian Mountain View Campus. CannonDesign differentiates itself from competitors by focusing on transformational design that promotes learning, innovation, and social inclusion. The company's goal is to help clients achieve their objectives by designing functional and aesthetically pleasing environments that foster productivity and cultural understanding.

Company Stage

M&A

Total Funding

$2.7M

Headquarters

New York City, New York

Founded

1945

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

2%
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Simplify's Take

What believers are saying

  • CannonDesign's involvement in high-profile projects like the Mayo Clinic's revolutionary healthcare center and the University of Illinois Chicago School of Medicine highlights its expertise and industry influence.
  • The acquisition of SRG Partnership expands CannonDesign's footprint and capabilities, offering more opportunities for growth and collaboration.
  • The firm's commitment to sustainability, as evidenced by its inaugural Sustainability Impact Report, aligns with growing global emphasis on environmentally responsible practices.

What critics are saying

  • The competitive nature of the architecture and design industry requires CannonDesign to continuously innovate to maintain its market position.
  • Integration challenges from acquisitions like SRG Partnership could pose risks to operational efficiency and company culture.

What makes CannonDesign unique

  • CannonDesign's integrated approach combining architecture, engineering, and strategic planning sets it apart from firms that specialize in only one discipline.
  • The firm's focus on creating transformative spaces that promote learning, innovation, and social inclusion distinguishes it from competitors.
  • Recognition by Fast Company as one of the most innovative design firms in North America over the past five years underscores its industry leadership.