Full-Time

Sr. Manager

Confirmed live in the last 24 hours

Visa

Visa

10,001+ employees

Global digital payment network provider

Fintech
Financial Services

Senior

Reading, UK

Hybrid position requiring 2-3 days in the office per week.

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Management
Customer Service
Data Analysis
Requirements
  • Considerable knowledge of customer service/contact center principles, practices and procedures is required.
  • Requires a minimum of 5+ years management experience in a customer service/contact center environment.
  • Demonstrated commitment to quality and customer service.
  • Excellent verbal and written communications, interpersonal skills, customer orientation, team interaction, problem solving and multi-tasking skills required.
  • Must have punctual, regular and consistent attendance.
  • Proven ability to coach, mentor and manage leaders and customer support representatives.
  • Ability to compile data and identify trends.
  • Knowledge of Acceptance Solutions products is extremely helpful.
  • Self-motivated with the ability to work within a team and independently.
  • Ability to quickly identify problems and then take appropriate action to solve including effective communication skills to wide audiences.
  • Adapts easily to shifting priorities and challenges.
Responsibilities
  • Drive the best possible Client Experience for supported merchant and partners.
  • Improve Operational Efficiency by delivering operational excellence and execution.
  • Be accountable for the overall performance of a team and lead by example.
  • Focus on Performance Development and Growth for all employees.
  • Participate in the hiring process by conducting interviews and making hiring decisions.
Desired Qualifications
  • Knowledge of Acceptance Solutions products is extremely helpful.

Visa operates a global digital payment network that facilitates electronic payments for millions of users daily. The company connects consumers, businesses, financial institutions, and governments, allowing them to make transactions using Visa cards. Each time a card is used, Visa earns money through transaction, service, and data processing fees. Unlike many competitors, Visa focuses on expanding access to financial services for underserved communities and promoting financial inclusivity. Additionally, Visa is committed to sustainability and aims to foster sustainable commerce, making it distinct in the financial services market.

Company Stage

N/A

Total Funding

$55.8M

Headquarters

San Francisco, California

Founded

1958

Simplify Jobs

Simplify's Take

What believers are saying

  • Visa's partnership with fintechs enhances cross-border payment solutions.
  • Adoption of blockchain technology could revolutionize digital payments.
  • AI-driven fraud detection systems are reducing fraudulent activities.

What critics are saying

  • CBDCs could reduce reliance on Visa's payment network.
  • 'Buy Now, Pay Later' services may decrease traditional credit card transactions.
  • Fintech startups offering zero-fee transactions could pressure Visa's revenue model.

What makes Visa unique

  • Visa operates a global digital payment network connecting millions daily.
  • The company focuses on financial inclusivity and sustainability in its operations.
  • Visa collaborates with central banks on Central Bank Digital Currencies (CBDCs).

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Benefits

Health Insurance.

Life Insurance.

Dental Insurance.

Disability Insurance.

Accidental Death & Dismemberment Insurance.