Full-Time

Fraud Risk Lead

Confirmed live in the last 24 hours

Zeller

Zeller

201-500 employees

Provides business financial management tools

No salary listed

Senior

Melbourne VIC, Australia

Category
Risk Management
Finance & Banking
Required Skills
Data Analysis
Requirements
  • 5+ years experience in Risk or Compliance
  • A Bachelor degree, or a track record of experience that proves it was not required
  • Ability to work in a fast-paced and dynamic environment by multitasking effortlessly and managing competing priorities under demanding deadlines
  • Demonstrated ability to analyze emerging fraud threats and provide actionable recommendations to internal teams
  • Excellent communication skills with the ability to effectively report and collaborate with cross-functional teams and senior leadership
  • Strong attention to detail, analytical thinking, and problem-solving skills
Responsibilities
  • Iterate, test and implement our Fraud risk management strategy and operational control design to stay ahead of the latest fraud trends, rings, and technological threats
  • Collaborate with other teams to assess and address new fraud risks and implement proactive strategies to mitigate these emerging typologies
  • Provide insights and recommendations to improve the effectiveness and efficiency of fraud prevention processes
  • Engage with Product, Legal, and Compliance teams to align fraud risk management practices with business objectives and regulatory requirements
  • Manage a team of fraud analyst supervisors, and their teams in day to day operations - from providing guidance, training, through to leading career development
  • Be responsible for: Real-time transaction monitoring; Case investigations; and Chargeback analysis
  • Monitor fraud KPIs and generate insights to reduce false positives and detect emerging fraud patterns
  • Own and optimize the use of third-party fraud detection tools and internal rule engines
  • Assist with regulatory reporting and coordination with legal/compliance on complex or high-risk fraud cases
  • Develop, implement, and continuously improve fraud detection and prevention strategies tailored to fintech-specific risks
  • Collaborate with product, engineering, and compliance teams to implement scalable fraud controls while balancing customer experience outcomes
  • Serve as a subject matter expert on fraud risk for cross-functional projects and regulatory audits
  • Work closely with senior leadership, including the Head of Risk and Compliance and COO, on key projects that promote operational efficiency, scalability, and the strategic mitigation of fraud risks
Desired Qualifications
  • You understand Financial Services or Payments
  • You have been part of a high-growth startup environment before
  • Knowledge of Anti-Money Laundering & Counter Terrorism Finance (AML/CTF) requirements
  • You understand data and statistical analysis techniques

Zeller provides a suite of financial management tools designed for businesses, focusing on zero-cost EFTPOS services that allow companies to accept in-person payments without extra fees. This is especially advantageous for small to medium-sized businesses aiming to lower their operational costs. In addition to EFTPOS, Zeller offers features such as unlimited invoicing, online payment acceptance, customer information management, and expense tracking, all accessible through a single online dashboard. The company operates on a freemium model, allowing businesses to sign up for free and access various tools, while generating revenue from transaction fees and premium features. Zeller distinguishes itself with a user-friendly setup process, local customer support available seven days a week, and dedicated account management to help businesses fully utilize its services. The goal of Zeller is to empower businesses to manage their finances more effectively and efficiently.

Company Size

201-500

Company Stage

Series B

Total Funding

$122.5M

Headquarters

Melbourne, Australia

Founded

2020

Simplify Jobs

Simplify's Take

What believers are saying

  • Zeller's partnership with Oracle enhances restaurant payment solutions and operational efficiency.
  • The launch of Zeller Terminal 2 positions them as leaders in next-gen payments and POS solutions.
  • Tap to Pay on Android offers a cost-effective, hardware-free contactless payment solution.

What critics are saying

  • Increased competition from fintechs could erode Zeller's market share in Australia.
  • Regulatory scrutiny in Australia may impact Zeller's operations and business model.
  • Economic downturns could reduce demand for Zeller's financial management tools.

What makes Zeller unique

  • Zeller offers zero-cost EFTPOS services, reducing costs for small to medium businesses.
  • The company provides an all-in-one financial solution, eliminating the need for multiple providers.
  • Zeller's user-friendly setup and local support enhance customer experience and satisfaction.

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Benefits

Company Equity

Parental Leave

Flexible Work Hours

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-1%
Small Business Answers
May 22nd, 2025
Super app to significantly reduce late invoice payments

Australian fintech Zeller has announced an update to their all-in-one B2B financial super app, including the release of new invoicing functionality, enabling small businesses with a fully mobile solution to create, manage, track, and send invoices directly from their smartphone.

The Shout
Apr 7th, 2025
How are electronic payments reshaping Australian tipping culture?

Zeller's 2024 Australian Tipping Report revealed that, despite ongoing cost-of-living pressures, Australians are tipping more frequently and generously than ever before.

Telco News
Mar 5th, 2025
Zeller launches 'Bill at Table' to boost restaurant efficiency

Zeller, an Australian fintech company, has launched "Bill at Table," a solution aimed at helping restaurateurs increase table turnover and improve operational efficiency.

FF News
Feb 21st, 2025
Zeller Announces Australia’S First All-In-One Financial Solution For Founders

After gaining rapid traction with over 85,000 SMEs in the past 3.5 years, Zeller, the Australian fintech redefining business banking, has today added technology businesses to its focus with the announcement of Zeller for Startups — Australia’s first all-in-one financial solution enabling founders to launch and scale without the constraints of traditional banks and disconnected platforms.Traditional banking has failed Australia’s 90,000+ strong startup ecosystemFor decades, Australian startups have been forced to navigate a banking system never built for them — slow and arduous account setup involving physical paperwork, limited access to financing, and fragmented account reporting that don’t deliver a unified view of their overall financial position.While Silicon Valley fintechs have long offered founders startup-friendly financial products, Australian entrepreneurs remain stuck with outdated banking designed exclusively for traditional businesses.A new Zeller survey of Australian startup founders highlights how broken traditional banking is for tech founders:87% of founders cite financial management and banking as their biggest operational challenge — second only to fundraising (94%).85% of founders lack confidence in a traditional bank’s ability to support them during the setup and scaling phases.“Australia has built a thriving startup ecosystem, yet our banks still treat founders as risks rather than opportunities. Banks force businesses into outdated processes that don’t match how tech startups actually operate. That approach is no longer sustainable” said Ben Pfisterer, Zeller CEO and co-founder. “With our own experience launching five years ago, we quickly built and began using our own products to manage all of Zeller’s finances. We’ve optimised and tailored these products to deliver Zeller for Startups, enabling those founders who are where Zeller was years ago with an all-in-one financial solution designed to help them scale and succeed.Zeller’s research also showed the challenges tech founders still face in the operations of financial management — confirming that on average, startups have historically relied upon five disconnected platforms, on top of a business bank, to manage their finances.Australia’s first all-in-one financial solution for tech foundersDesigned for speed and simplicity, Zeller for Startups will deliver tech founders instant access to an all-in-one suite of financial tools they can use from one online account, removing the need for multiple providers, subscriptions, or expensive add-ons Business accounts with seamless digital onboarding, enabling founders to open an account in 60% fewer clicks than with traditional banks.Unlimited digital or physical debit card issuance for instant spending.High-interest savings accounts offering an ongoing 3.2% p.a. standard variable rate, maximising the return on capital saved while enabling instant access to funds.Purpose-built expense management seamlessly integrated within the Zeller Dashboard, enabling real-time visibility over employee, team, or project spending.Exclusive founder benefits, including discounts on popular startup software and technology services including Employment Hero, Xero, and Pop Business.“Everything about how companies operate has changed, but the banks have not

Australian FinTech
Aug 26th, 2024
Zeller Unveils The First Next-Generation Payments And Pos Solution Designed And Engineered In Australia

Zeller, the Australian fintech reimagining business banking, have today announced the launch of Zeller Terminal 2 — a powerful all-in-one payments and point-of-sale solution for businesses of all sizes. In addition, the new Zeller POS Lite – a free, customisable point-of-sale app built-in to Zeller Terminal 2, enables businesses to manage inventory and track sales without the need for costly hardware or signing agreements with multiple providers.The new Zeller Terminal 2 offers premium design and unparalleled customisation at an affordable price point, setting a new benchmark in payments and POS technology to exceed outdated hardware offered by local and global providers and incumbent banks.Zeller Terminal 2 not only includes a free, built-in point-of-sale app enabling businesses to create items, apply discounts, track inventory, send itemised receipts, and manage their entire sales operations directly from the terminal, but also integrates seamlessly with over 600 third-party POS platforms.In a commitment to reducing the environmental cost of paper receipts, Zeller Terminal 2 supports email, SMS, and a new downloadable QR code receipts, having eliminated the traditional receipt printer. The terminal also delivers enhanced security for merchants and cardholders by prioritising acceptance of more secure payment methods such as EMV chip cards, contactless cards, and mobile wallet, having removed the traditional magstripe card reader— reducing the risk of credit card fraud, which the ABS estimates impacts over 1.8 million Australian annually.Zeller Terminal 2 was designed and engineered in Melbourne, with a unique hardware format never before seen in traditional EFTPOS terminals. It boasts Australia’s largest terminal screen (6.5-inch full-colour HD digital display) which allows businesses to select their preferred style by enabling the choice of light and dark modes, seamlessly adapting to any retail or restaurant environment. Additionally, Zeller Terminal 2 is the world’s first EFTPOS terminal available to purchase in three colours — black, white, and graphite, to complement any decor or business aesthetic.Celebrating the world-first launch, Ben Pfisterer, Co-Founder and CEO at Zeller, said, “Zeller is proud to be a global leader in redefining the next generation in payments and point of sale, from right here in Australia. Zeller Terminal 2 is the most advanced, affordable, all-in-one payments and POS solution anywhere in the world