Full-Time

Operations Service Specialist

Posted on 12/17/2024

Proof Technology

Proof Technology

51-200 employees

Automates and streamlines legal document delivery

Compensation Overview

$18 - $22Hourly

+ Bonus Plan

Junior

No H1B Sponsorship

Detroit, MI, USA

This is an onsite role located in Detroit, Michigan.

Category
Supply Chain Management
Operations & Logistics
Required Skills
Customer Service
Requirements
  • 1+ years of professional work experience in the service of process industry or a related field (consulting, operations, strategy)
  • Strong collaboration and partner management skills - building deep, trust-based relationships with independent contractor server partners
  • Strong time management, organization, communication, and administrative skills
  • Ability to prioritize and execute on multiple projects within stated deadlines
  • Experience with high volume work load
Responsibilities
  • Respond to independent server partner and client questions, concerns and feedback via chat to deliver quality service
  • Ensure the successful completion of platform jobs through dedicated timeline and prompts that ensure service-level agreements
  • Adapt quickly in a fast paced environment where you will actively participate in and influence organizational change and improvements
  • Exercise best judgment to provide clear and professional written communications to independent service partners and clients on our platform
  • Work in a support role, cross training for similar positions as needed
  • Be the voice of the customer
  • Consistently create an exceptional experience with each contact
  • Observe, review, and analyze processes to identify inefficiencies and work with a Team Lead and co-workers in similar roles for areas of improvement
  • Cultivate success through managing efficient operations and user experience
  • Identify, solve, and escalate platform issues and opportunities
Desired Qualifications
  • Experience in legal and/or real estate background preferred

Proof specializes in automating the process serving sector, which involves delivering legal documents to individuals involved in court proceedings. This service is essential for ensuring due process in legal cases. The company primarily serves law firms, legal departments, and other entities that need reliable process serving. Proof operates a web-based application that allows users to upload documents, track the progress of serves, and receive notifications upon successful delivery, enhancing efficiency and reliability in legal processes. Unlike traditional process servers, Proof's automated solution provides greater transparency and accountability. The company generates revenue through a subscription-based model and transaction fees, ensuring a steady income while scaling with service volume. The goal of Proof is to transform the legal services industry by providing a dependable and efficient process serving solution.

Company Size

51-200

Company Stage

Series B

Total Funding

$39.5M

Headquarters

Boulder, Colorado

Founded

2017

Simplify Jobs

Simplify's Take

What believers are saying

  • Recent $30.4M Series B funding will enhance and streamline Proof's service offerings.
  • Growing demand for digital legal services boosts Proof's eFiling and notarization services.
  • Blockchain exploration could enhance Proof's secure and verifiable document handling.

What critics are saying

  • Emerging legal tech startups may erode Proof's market share with similar solutions.
  • Dependence on third-party platforms like Filevine poses integration risks.
  • Potential regulatory changes could impact Proof's digital process serving operations.

What makes Proof Technology unique

  • Proof offers a web-based application for managing process serving needs efficiently.
  • The company provides real-time updates and mapped verification for legal document delivery.
  • Proof's integration with Filevine reduces data entry time by 75% for law firms.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

401(k) Retirement Plan

Phone/Internet Stipend

Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

2%

1 year growth

1%

2 year growth

0%
PR Newswire
Feb 19th, 2025
Proof Technology'S New Chrome Extension Slashes Legal Document Processing Time For Filevine Users

Integration Reduces Service of Process Handling Time by 75%, Automates Document Handling for Law FirmsDENVER, Feb. 19, 2025 /PRNewswire/ -- Proof Technology, Inc., the leading legal service of process, eFiling, and mailing platform, today launched its Chrome browser extension for Filevine, eliminating double data entry and helping save busy law firms over 1,800 hours per year.Filevine users simply click on the documents in their Filevine project that they want served or eFiled and the Chrome extension automatically extracts the case information needed to complete the work, greatly reducing the manual process of data entry

CityBiz
Jan 29th, 2024
Long Ridge Equity Partners Lead $30.4M Series B For Proof Technology

Long Ridge Equity Partners lead $30.4M Series B for Proof Technology.

Law.com
Jan 25th, 2024
Service of Process, E-Filing Tech Provider Proof Technologies Announces $30.4 Million Investment | Legaltech News

Proof, which offers an app that aims to make service of process and e-filing more efficient, plans to leverage the series B investment for a number of enhancements, including streamlining case initiation.

LawNext
Apr 1st, 2022
Crossbeam invests into Proofserve in $7M

Proof Technology, a company whose platform provides a marketplace for on-demand service of process and e-filing, has raised a $7 million Series A funding round led by Blue Heron Capital and The Legal Tech Fund, with participation by Clio Ventures and existing investors Crossbeam Venture Partners and Forward VC.

Finsmes
Mar 12th, 2022
Proof Technology Closes $7M Series A Funding

Proof Technology, a Denver, Co-based legal startup, raised $7M in Series A funding. The round was led by Blue Heron Capital, and The LegalTech Fund, with participation from Clio Ventures. As part of the round, Blue Heron Operating Advisor, Chris Weiler, will join the Proof Board of Directors. The company intends to use the funds to [] The post Proof Technology Closes $7M Series A Funding appeared first on FinSMEs.

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