Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Provides supervision to a team of billing assistants who are responsible for daily operational tasks in a customarily recognized department or functional area of the organization.

Essential Functions

• Primary purpose of role is supervision.  Supervise the day to day operational activities of billing assistants who are responsible for daily operational tasks in a customarily recognized department or functional area of the organization. Assist with all personnel management, ensure appropriate wage and work hour laws are followed, and provide input to goal setting for the functional area.
• Work cross-functionally (Legal, Sales, Customer Service) to oversee and ensure that new accounts are created, customers are invoiced timely and accurately, necessary adjustments are made to customers’ invoices, and month-end close and required journal entries are accurately booked.
• Provide ongoing coaching and performance feedback with management consultation.  Advocate for employees and communicates compensation changes
• Make hiring recommendations
• Provide regular status updates and reports to Manager
• Develop, maintain and monitor internal controls to ensure compliance with audit requirements.

Job Complexities

• Works on problems of moderate scope in which analysis of situation or data requires review of identifiable factors
• Typically exercises judgment within defined procedures and policies to determine appropriate action

Supervision Received or Extended

• Supervises the daily work activities of billing assistants; typically provides direct supervision to non-exempt employees
• Selects and coaches talent; holds employees accountable for results
• Receives assignments in the form of objectives with goals and the process by which to meet goals
• Work is reviewed in terms of meeting department, product or project objectives and schedules

Impact

• Erroneous decisions will have impact on the overall success of functional operations
• Interacts with management on issues requiring coordination across functional/departmental lines
• Regularly makes recommendations to processes to improve results

Knowledge and Skills/Technology Used

• Successful track record of executing day-to-day operational responsibilities, along with participating in, developing and completing projects in area of expertise
• Ability to implement and enforce processes to ensure compliance and quality
• Ability to establish and maintain effective working relationships at the departmental level
• Ability to communicate the function’s vision and the department’s direction, and set aligned goals for team
• Ability to select and coach talent and hold employees accountable for results
• Emerging leadership skills
• Provides others with reliable information and uses good listening and communication skills

Typical Education

• High school diploma or equivalent combination of education and experience
• Bachelor’s degree preferred

Typical Range of Experience

• 3-5 years of directly related experience
• 2+ years demonstrated experience in a lead or supervisory role

Hybrid position for local candidates (Remote possible)

The pay range for this role is $72,150.00 - $96,150.00

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.