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Business Consultant
Solution Consulting
Confirmed live in the last 24 hours
Locations
San Ramon, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Marketing
Sales
Requirements
  • Education - Bachelors or Equivalent Experience Preferred
  • Years of experience - 8+ Years Preferred
  • Contact Center practical and management experience in operational and/or technical disciplines
  • Previous consulting experience strongly preferred
  • Experience with contact center digital transformations (i.e. IVA, omnichannel) and/or premise to cloud migrations a plus
  • Finance and Healthcare vertical experience strongly preferred
  • Extensive on-site and web-based presentation experience and skills
  • Exemplary verbal, written and presentation skills with the ability to foster effective, trusted relationships
  • Ability to Travel (40-60%)
Responsibilities
  • Assist in establishing the business consulting practice, including defining the engagement process, creating required documents and artifacts, and proposing relevant performance metrics
  • Partner with the Five9 Sales, Account Management and Services organizations to identify and pursue business consulting opportunities
  • Foster value with business executives, decision makers and organizational influencers by focusing on our customer's business mission and drivers, metrics and current operational challenges
  • Through a consultative approach and assessment uncover and benchmark existing operations and cost models and develop/ ROI with Cloud transformation
  • Conduct interviews, collect data and facilitate workshops to understand a customer or prospect's current operational and/or technology challenges, market drivers and corporate objectives
  • Document and present findings and recommendations to organizational stakeholders
  • Continually seek opportunities to increase customer satisfaction and deepen relationships by interacting effectively at all levels of the organization
  • Establish and maintain lines of communication with internal stakeholders on key initiatives
  • Work with Five9 Marketing and Product Managers to influence new products and/or solution requirements
Five9

1,001-5,000 employees

Cloud based call and contact center software
Company Overview
Five9's mission is to empower organizations to transform their contact centers into customer engagement centers of excellence. The company provides software for managing omnichannel customer interactions including voice, SMS, chat, email, social, video, and more.
Company Values
  • Do the right thing for the customer
  • Treat it like you own it
  • Service guides us
  • Act with integrity and humility
  • Relentless learning
  • Bias toward action
  • Diversity