Full-Time

Director – Customer Success

Posted on 6/4/2024

Element Science

Element Science

51-200 employees

Develops wearable cardioverter defibrillators

Data & Analytics
Hardware

Senior, Expert

San Carlos, CA, USA

Required Skills
Communications
Customer Service
Requirements
  • Bachelor’s degree in business, healthcare administration, scientific discipline or a related field (advanced degree preferred)
  • Cardiovascular training in a commercial organization an added plus!
  • A minimum of 10+ years of medical device customer care with at least 5+ years in a leadership role
  • Experience managing a distributed team of 20+ Customer Service or Technical Support Specialists
  • Proven track record of successful customer service and commercial operations leadership, preferably in the medical device industry or a related field
  • Experience in launching and commercializing medical devices is highly desirable
  • Lead Support operations and measure success through customer support metrics and KPIs
  • Proficient in utilizing customer relationship management (CRM) tools and other relevant technologies (MS Suite, Google Suite)
  • Exceptional written and verbal communication/presentation skills necessary to meet the needs of various audiences
  • Strong strategic thinking and analytical skills with ability to problem solve and use good judgement
Responsibilities
  • Team Building and Leadership
  • Strategy and Planning
  • Customer Experience Management
  • Team and Infrastructure Optimization
  • Compliance and Quality Assurance

Element Science is at the forefront of medical technology with its development of the Jewel Patch Wearable Cardioverter Defibrillator, a device designed to treat life-threatening heart rhythms. This commitment to creating cutting-edge, life-saving technology not only reflects an innovative approach to tackling cardiac conditions but also demonstrates a deep commitment to improving patient outcomes. Working here means being part of a dedicated team that's shaping the future of heart disease treatment, backed by advanced detection technologies and a focus on significant health challenges.

Company Stage

Series C

Total Funding

$183.1M

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

7%

1 year growth

12%

2 year growth

62%