Associate Director, Campaign Orchestration

If you are a current Jazz employee please apply via the Internal Career site

Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases — often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit www.jazzpharmaceuticals.com for more information.

Job Description

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.  

The Associate Director, Campaign Orchestration (Patient) – Epilepsy and Movement Disorders (EMD), enables scalable, coordinated omnichannel engagement by translating EMD patient and caregiver strategies into personalized, orchestrated interactions across channels and moments of the care journey. This role reports to the Director of Campaign Orchestration and partners closely with brand strategy, medical, analytics, field engagement, market access, patient support, and enterprise CX teams to align cross-functional priorities and deliver cohesive, patient-centric omnichannel campaigns supporting the broader EMD strategy.

Essential Functions/Responsibilities

Key Responsibilities:

• Apply deep understanding of EMD patient needs, behaviors, care pathways, sites of care, and patient / caregiver dynamics to inform orchestration decisions.

• Shape execution of cross‑functional engagement strategy for the EMD franchise by influencing orchestration principles, resolving tradeoffs, and ensuring patient strategies are executed cohesively.

• Orchestrate coordinated, omnichannel patient campaigns that translate EMD franchise strategies into integrated engagement plans aligned to patient and caregiver journeys.

• Apply next‑best‑action frameworks and orchestration logic to sequence and prioritize patient and caregiver touchpoints across channels to improve relevance, continuity, and outcomes.

• Own delivery of patient orchestration needs, translating strategy into sequenced cross-channel engagement.

• Define and oversee patient-focused media strategy (branded, non-branded, and unbranded) for the EMD franchise, including channel mix, audience targeting, and campaign planning aligned to omnichannel and brand priorities.

• Drive patient media activation and performance, including search, cross-channel buying, and tentpole campaign coordination; partner with Customer Analytics & Insights and Customer Orchestration teams to track and improve performance (e.g., MMA, social listening, IQVIA).

• Leverage global capabilities, standards, and tools to enable scalable and consistent patient campaign execution and reduce duplication.

• Use performance, engagement, and patient experience insights to continuously refine sequencing, identify risks, and improve effectiveness across EMD integrated campaigns.

• Track and manage key performance indicators, escalating risks and issues as appropriate to support patient and business outcomes.

• Provide structured feedback to strengthen enterprise CX and patient orchestration standards based on learnings from EMD.

Collaboration:

• Partner closely with brand, medical, analytics, field engagement, market access, patient support, and enterprise CX teams to align patient priorities, manage interdependencies, and enable consistent delivery across the EMD therapy area.

• Share patient insights, risks, and learnings with CX peers and leadership to drive alignment and continuous improvement in patient engagement approaches.

Required Knowledge, Skills, and Abilities

Technical Skills

• Expertise in omnichannel patient campaign orchestration, with the ability to design and execute coordinated engagement plans for the EMD franchise.

• Ability to translate EMD patient and caregiver strategy into practical orchestration requirements, workstreams, and execution plans within a matrixed enterprise environment.

• Proficiency in using patient engagement, performance, and experience data to inform orchestration decisions and continuously refine patient journeys.

• Experience leveraging enterprise CX platforms, data inputs, and global capability products to enable scalable, repeatable patient execution and reduce manual coordination.

• Demonstrated ability to independently own complex, cross‑functional patient orchestration initiatives from strategy through execution.

Business Skills

• Outside In Thinking — ability to view problems, opportunities and decisions from customer, HCP/Patient, market or external stakeholder perspective to align business decision to customer friction while putting insights into action leveraging external best practice to better shape solutions and strategy

• Cross functional Matrix Collaboration – ability to work fluidly across teams and reporting lines respecting SME, coordinating shared work, ensuring progress even when accountability is distributed – supporting decisions with professional alignment and focus on collective success. Deeply understands and values unique capabilities and perspectives of diverse functions.

• Systems Thinking - The ability to understand how actions create upstream and downstream effects across the organization, seeing patterns and interdependencies to improve the whole ecosystem, not just individual parts.

• Continuous Improvement — ability to regularly improve processes/products through reflection and iteration, generates new options and approaches when constraints exist, growth mindset, challenges status quo

• Business Acumen — ability to understand how value is truly created – financially, operationally, for customers and to use this insight to make decisions that drive meaningful business outcomes

Required/Preferred Education and Licenses

Qualifications:

• Bachelor’s degree in business, healthcare, technology, or related field.

• 8+ years of experience in omnichannel campaign orchestration, campaign planning, or related CX capabilities within a pharmaceutical organization.

Preferred / Additional Qualifications:

• Advanced degree (MBA or relevant graduate degree) preferred.

• Experience in healthcare, pharmaceutical, or other highly regulated industries preferred.

• Experience working in rare disease or specialty brands, with strong understanding of unique stakeholder dynamics

Working Requirements:

• 20-30% travel will be required.

Jazz Expected Behaviors 

• Demonstrates ownership and accountability, taking responsibility for outcomes and driving work forward with urgency, clarity, and a focus on impact. 

• Leads with curiosity and a Growth Mindset, actively exploring user needs, emerging technologies, and new ways of working to elevate capability and innovation. 

• Embraces change as a learning opportunity, adapting quickly, modeling resilience, and helping others navigate dynamic environments. 

• Acts with a One Jazz mindset, prioritizing enterprise value, breaking down silos, and building strong, trust-based partnerships across teams. 

• Delivers high performance results, setting ambitious goals, challenging assumptions, and consistently driving measurable business impact. 

• Models inclusive, collaborative leadership, creating space for diverse perspectives and empowering others to contribute their best work. 

• Invest in continuous learning, developing personal skills while coaching and elevating the capabilities of colleagues and cross functional partners. 

• Navigates ambiguity with confidence, using sound judgment, data, and user insights to make informed decisions even when information is incomplete. 

• Communicates with clarity and influence, simplifying complexity, aligning stakeholders, and ensuring shared understanding of priorities and outcomes. 

#LI-REMOTE

#LI-JAZZYCHUCK

Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law.

FOR US BASED CANDIDATES ONLY
 

Jazz Pharmaceuticals, Inc. is committed to fair and equitable compensation practices and we strive to provide employees with total compensation packages that are market competitive. For this role, the full and complete base pay range is:

$156,000.00 - $234,000.00

Individual compensation paid within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, and other pertinent factors. The goal is to ensure fair and competitive compensation aligned with the candidate's expertise and contributions, within the established pay framework and our Total Compensation philosophy. Internal equity considerations will also influence individual base pay decisions. This range will be reviewed on a regular basis.

At Jazz, your base pay is only one part of your total compensation package. The successful candidate may also be eligible for a discretionary annual cash bonus or incentive compensation (depending on the role), in accordance with the terms of the Company's Global Cash Bonus Plan or Incentive Compensation Plan, as well as discretionary equity grants in accordance with Jazz’s Long Term Equity Incentive Plan. 

The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, 401k retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: https://careers.jazzpharma.com/benefits.html